Client Services Representative

Job Description

We are seeking a compassionate, high-energy Veterinary Receptionist to join our growing team. As the first and last face our clients see, you will manage front-desk operations, coordinate patient care schedules, and provide exceptional customer support to pet owners. The ideal candidate thrives in a fast-paced environment, possesses strong multi-tasking skills, and has a genuine love for animals.

Core Responsibilities

• Client Relations: Greet clients warmly, check patients in/out, and manage the waiting area flow.
• Communications: Manage a multi-line phone system, monitor emails, and triage incoming emergency inquiries.
• Scheduling: Coordinate appointment calendars for wellness exams, surgeries, and urgent care.
• Financial Processing: Review cost estimates, process payments, and balance the daily cash drawer.
• Medical Records: Update digital patient files and input correct medical history data.
• Compassionate Support: Provide empathetic guidance to owners during high-stress situations or emotional end-of-life choices.

Job Requirements

Experience:

• Minimum 1 year of veterinary front desk experience preferred but not required
• Outstanding verbal communication, conflict-resolution abilities, and organizational skills.
• Ability to stand for long periods and remain calm around animal noises, unpleasant odors, waste, or potential bites/scratches
• High school diploma or equivalent.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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This Job

Location:

Fayetteville, North Carolina, United States

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