Crestfield Talent is seeking a motivated and customer-focused Client Services Representative to support client relationships, respond to service inquiries, and help maintain a positive customer experience.
This hybrid role is suited for someone who enjoys communicating with people, solving problems, and collaborating with different teams to ensure clients receive professional and timely assistance.
Responsibilities
Respond to client inquiries through phone, email, and digital communication channels
Assist clients with account questions, service requests, and general inquiries
Build and maintain positive relationships with existing clients
Resolve customer concerns professionally and efficiently
Coordinate with internal departments to address client needs
Monitor outstanding service requests and provide timely follow-up
Maintain accurate client information and interaction records using CRM software
Support client onboarding and ongoing account activities
Identify opportunities to improve client satisfaction and service quality
Collaborate with customer support and account management teams
Qualifications
Strong written and verbal communication skills
Excellent customer service and interpersonal abilities
Strong organizational and problem-solving skills
Comfortable using CRM software and digital communication tools
Ability to manage multiple client requests and priorities
Comfortable working independently and collaboratively
Previous experience in customer service, retail, hospitality, call centers, or client support is preferred
Skills
Client Services • Customer Service • Customer Support • Client Relations • CRM Software • Customer Satisfaction • Account Support • Client Communication • Relationship Management • Problem Solving • Conflict Resolution • Customer Retention • Team Collaboration • Time Management
Position Highlights
Hybrid work arrangement
Full-time schedule
Client-facing service and relationship management responsibilities
Collaborative professional environment
Opportunities for professional development and career advancement