Client Services Representative

Pay Range: $20.15hr - $22.16hr

Job Overview:

Answers and resolves telephone inquiries and requests initiated by customers or prospective customers in a prompt, accurate, and courteous manner.

Responsibilities:

• Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests, and complaints competently and courteously.
• Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
• Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
• Report laboratory results to clients and patients using established protocols.
• Follow through in a timely manner to resolve all issues and concerns.
• Provide education and guidance to clients about lab processes.
• Escalate issues as appropriate to keep supervisor informed of client concerns, problems, or deviations from established procedures.
• Perform other duties as assigned to meet business needs or customer requirements.

Required Work Experience:

• One (1) year of customer service or related healthcare experience is required.
• Must have hands-on knowledge of medical terminology.
• Must have strong time management and organizational skills.

Preferred Work Experience:

• Previous related healthcare experience preferred.

Knowledge:

• Proper telephone etiquette to handle customer inquiries.
• Basic knowledge of operating office equipment.
• Understand the importance of quality service and how it is measured.

Skills:

• Excellent interpersonal and communication skills necessary to effectively interact with customers and co-workers.
• Proficiency in basic computer skills (Word, Excel, Outlook).
• Ability to multi-task and work in a fast-paced environment.
• Strong organizational skills.
• Ability to analyze and solve problems.
• Good listening skills.
• Ability to maintain a professional and tactful manner in stressful situations.
• Ability to deal with client information in a confidential manner.

EDUCATION:

High School Diploma or Equivalent (Required).

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to sit for long periods of time.
• Ability to repeat motions that may include the wrists, hands, and fingers, such as typing.