Client Services Specialist

Sr. Coordinator – Non-Technical Customer Support (Invoice Dispute Resolution)

Beckman Coulter Diagnostics | Brea, CA (Hybrid) | 1-Year Contract
Pay Rate: $24.02/hr

Job Description

We are seeking a Senior Coordinator – Non-Technical Customer Support to research and resolve customer invoice disputes for Beckman Coulter Diagnostics. This role involves investigating billing discrepancies, validating contract terms and pricing, and coordinating with customers and internal teams to ensure timely and accurate dispute resolution.

The ideal candidate will have experience in customer service, billing, accounts receivable, contract administration, or financial operations, with strong analytical, problem-solving, and communication skills.

Key Responsibilities

• Research and resolve invoice disputes involving pricing, contract terms, billing schedules, credits, and purchase orders.

• Partner with Contract Administration to validate customer agreements, pricing, and billing requirements.

• Coordinate with customers and internal teams, including Sales, Finance, and Accounts Receivable, to resolve disputes.

• Manage disputes through resolution, including corrections, credits, and rebilling.

• Maintain accurate documentation of dispute investigations and resolutions.

• Identify recurring billing issues and recommend process improvements.

Education

• High school diploma required.

• Bachelor's degree preferred.

Required Skills

• Experience in customer service, billing, Accounts Receivable, contract administration, or finance operations.

• Strong analytical, research, and problem-solving skills.

• Ability to interpret invoices, customer agreements, pricing, and contract terms.

• Excellent written and verbal communication skills.

• Strong organizational skills and ability to manage multiple disputes simultaneously.

• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

• Ability to collaborate across multiple departments.

Preferred Skills

• Previous experience in invoice dispute resolution or billing operations.

• Knowledge of complex customer agreements, pricing structures, and billing requirements.

• Experience identifying root causes of billing discrepancies.

• Familiarity with ERP systems such as SAP or Oracle.

• Experience working with cross-functional commercial and finance teams.