Job Title: Client Services Specialist Location: Johnston, RI (Onsite) Job Type: 6-month contract - November 2, 2026 through April 30, 2027 Schedule: Monday - Friday, 8:30 AM - 5:00 PM (after training; hours subject to change with business needs)
About the Role
We are looking for a Client Services Specialist to join a Commercial Operations team. In this role, you will help business customers use cash management, ACH, and commercial card products by phone, chat, and email. You will solve service issues, find the root cause of recurring problems, and suggest improvements that make service faster and easier for everyone.
What You Will Do
Serve cash management, ACH, and commercial card customers through phone, chat, and email requests
Research questions and train customers on the products and services offered
Handle a wide variety of product, service, and technical issues from start to finish
Diagnose, prioritize, and resolve issues or escalate them when needed
Work with support teams to fix customer problems and help prevent them from happening again
Flag upcoming problems to management before they affect service
Identify the root cause of recurring service issues and suggest process improvements
What You Need
5 years of customer service and call center experience (banking experience preferred)
Excellent phone communication and listening skills
Strong verbal and written communication, time management, and the ability to multitask
Ability to prioritize and manage a daily workload
Ability to work independently in a fast-paced environment
Strong computer skills
Self-motivated with a desire to succeed
Analytical skills, attention to detail, and the ability to recognize trends
Education
High school diploma or GED required
Bachelor's degree preferred
Details
Work location: Johnston, RI training and work both onsite
Employment: W2 contract
Must be authorized to work in the United States without sponsorship
Numbers & Facts
Location
Johnston, RI
Skills
Analysis Skillsunmatched
Banking Servicesunmatched
Call Centersunmatched
Cash Managementunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Detail Orientedunmatched
Establish Prioritiesunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Multitaskingunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Root Cause Analysisunmatched
Team Playerunmatched
Time Managementunmatched
Writing Skillsunmatched
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