Job Description
Position: Customer Service Representative (CSR)
Location: Warwick, RI
Job Type: 6-Month Initial Contract
Work Arrangement: Remote after Initial Onsite Training
Schedule: Monday–Friday
Job Overview
We are seeking an experienced Customer Service Representative to join our team in Warwick, RI. This is a 6-month initial contract opportunity that will begin with required onsite training, followed by a transition to a remote work environment.
The ideal candidate will have at least 2 years of customer service experience, with call center experience preferred. Experience within the insurance industry is highly desired.
Job Responsibilities
Key Responsibilities
Handle inbound customer inquiries and provide accurate, professional assistance.
Respond to customer questions, concerns, and service requests.
Research and resolve customer issues in a timely manner.
Explain policies, procedures, and account information clearly.
Navigate multiple computer systems while assisting customers.
Accurately document customer interactions and update account information.
Escalate complex issues when appropriate.
Maintain a high level of customer service and professionalism.
Meet established quality, productivity, and attendance standards.
Numbers & Facts
| Location | Warwick, RI |
| Job Type | Temporary, Contractor, Full-time |
| Salary | $19–$20 Per Hour |
Qualifications
Required Qualifications
Minimum 2 years of customer service experience required.
Call center experience desired.
Insurance industry experience highly desired.
Strong verbal and written communication skills.
Excellent problem-solving and active listening skills.
Strong computer and multitasking abilities.
Ability to navigate multiple systems and applications.
High school diploma or equivalent.
Strong attention to detail and accuracy.
Ability to work independently in a remote environment.
Training & Remote Work
Initial training will be conducted onsite in Warwick, RI.
Candidates must be available to complete the required onsite training.
Upon successful completion of training, the position will transition to remote work.
Candidates must have a reliable internet connection and a quiet, professional workspace.
Occasional onsite attendance may be required based on business needs.
Skills
- CSR
- Call Centers
Skills
- Call Centersunmatched
- Customer Support/Serviceunmatched
- Insuranceunmatched
- Work From Homeunmatched
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