Client Services Technician II

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

 

Working at Abbott

 

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Abbott is looking for a Client Services Technician responsible for desktop support at a manufacturing location.  The technician is responsible for supporting a wide range of computers or peripherals.

What You'll Do

• Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests
• Escalate issues as appropriate and act as a technical escalation point
• Maintain a high level of customer satisfaction
• Comply with the desktop group practices and procedures
• Update ITSM and other data repositories as appropriate in a timely manner.
• Identify technical and process issues and recommend improvements
• Achieve target ticket volumes and ticket resolution levels
• Coordinate with other towers for onsite physical support as needed
• Responsible for compliance with applicable corporate policies and procedures.
• Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
• Completes tasks as assigned via the ITSM system and/or as directed by their supervisor

Education and Experience You'll Bring

Required Qualifications

• No advanced degree required
• Minimum of 2yrs experience providing customer-facing desktop support.
• Requires good customer service skills. May have on-call responsibilities.
• Able to work with limited supervision.
• Basic knowledge of server & infrastructure.

Preferred experience:

• Manufacturing support experience
• May have specialized knowledge of applications or Abbott processes/practices. 

Misc:

• This is an onsite role at Abbott location in GA. This is not a remote role/opportunity.

• Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.comFollow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.  

     

The base pay for this position is

$26.50 – $53.00/hour

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

IT Operations

     

DIVISION:

BTS Business Technology Services

        

LOCATION:

United States > Atlanta : 387 Technology Circle NW Suite 500

     

ADDITIONAL LOCATIONS:

United States > Alpharetta : 3650 Mansell Road

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf