Benefits:- 401(k)
- Employee discounts
- Health insurance
- Paid time off
- Competitive salary
- Dental insurance
- Vision insurance
Client Services & Technology Coordinator Absolute Dispute Solutions Location: Remote to start, moving in-office once our Irvine, CA office opens
Employment type: Full-time, hourly (non-exempt)
Reports to: Executive Vice President
Compensation: $25 – $32 per hour, based on skills and experience
Schedule: Monday–Friday, 8:30 am – 5:30 pm
About Absolute Dispute Solutions Absolute Dispute Solutions (ADS) provides mediation, arbitration, and private judging services statewide across California and nationwide, with a panel of experienced attorney mediators and retired judges. Our mission is to resolve disputes with integrity and excellence, giving clients and neutrals an environment built on trust, collaboration, and extraordinary results. We call it The Absolute Standard.
The Role We are looking for a client-focused, tech-savvy professional to be the go-to technology support for our neutrals and clients before and during virtual sessions. You will host and support Zoom mediations and arbitrations, take calls from neutrals and clients who need tech help, troubleshoot issues in real time, support our team on Microsoft 365, and serve as our liaison with our managed IT service provider (MSP). The role is remote for now; when our Irvine office opens, it will move in-office and expand to on-site technology support. The right person stays calm under pressure, explains technology in plain language, and treats every caller like our most important client.
What You'll Do Neutral and client tech support - Handle calls and emails from neutrals and clients who need technology help, resolving issues quickly and courteously.
- Walk attorneys, parties and neutrals through joining and using virtual sessions, especially those less comfortable with technology.
- Coordinate with case managers on each session's tech needs, and pass non-technical questions (scheduling, billing, case matters) to the right team member.
Zoom and virtual session support - Set up, host, and co-host Zoom sessions, including waiting rooms, breakout rooms, screen sharing, and recording settings.
- Run pre-session tech checks with participants and neutrals; help them connect audio, video, and devices.
- Troubleshoot live issues (dropped connections, audio/video problems, breakout room moves) quickly and discreetly, without disrupting the session.
- Protect confidentiality and session security at all times.
Technology and office support - Provide first-line help for staff and neutrals on Microsoft 365: Outlook (email and calendars), Teams, Word, Excel, OneDrive and SharePoint.
- Help neutrals and staff with calendar syncing, document sharing, and basic account access.
- Assist with our case management platform and other business tools as they roll out.
- Help staff and neutrals set up laptops, webcams, headsets, and monitors for virtual sessions.
- Serve as the primary liaison with our MSP: submit and track tickets, escalate larger issues, coordinate new user setups, access changes and equipment, and follow through until resolved.
- Create simple how-to guides and quick-reference sheets for staff and neutrals.
What We're Looking For Required - 2+ years of customer-facing technical support or virtual meeting support experience.
- Trade School, High School diploma, or equivalent.
- Hands-on experience hosting or supporting Zoom meetings, including breakout rooms and participant management.
- Strong working knowledge of Microsoft 365 (Outlook, Teams, Word, Excel).
- Comfort troubleshooting common tech problems on Windows and Mac, phones and tablets.
- Clear, patient communicator by phone, email, and video, especially with non-technical users.
- Calm, solution-focused approach when things go wrong in real time.
- Discretion with confidential information.
- Highly organized, reliable, and able to juggle multiple sessions and requests.
Nice to have - Experience in ADR, a law firm, court or other legal environment.
- Familiarity with case management or CRM software.
- Experience with SharePoint, OneDrive permissions or Microsoft 365 admin basics.
- Experience working with an MSP or outside IT vendor, and with other video platforms such as Microsoft Teams.
- CompTIA A+, Microsoft or Zoom certification.
Schedule Monday–Friday, 8:30 am – 5:30 pm. Occasional early starts or extended days when sessions run long.
Benefits Medical, dental, and vision insurance, paid time off, paid holidays, and 401(k).
How to Apply Please email your cover letter and resume to hr@absoluteadr.com.
Flexible work from home options available.