A leading digital streaming network seeks a Client Servicing Manager to serve as the primary operational interface with clients, ensuring the accurate, timely, and reliable delivery of content and related materials.
Client Servicing Manager Responsibilities:
Act as the single point of contact for assigned clients, managing requirements, delivery schedules, tracking delivery status, and resolving delivery issues.
Oversee the end-to-end client servicing process, including researching content availability, issuing purchase orders, preparing material orders, curing delivery rejections, and coordinating with various departments to ensure timely and accurate delivery of assets.
Work with sales, marketing, and servicing partners to ensure timely delivery of deal obligations.
Create status reports, conduct weekly status meetings, and report on servicing metrics regularly.
Attend meetings with clients and business stakeholders.
Client Servicing Manager Qualifications:
5+ years of relevant work experience in television, film, or media servicing or material operations.
Strong Microsoft Office and software application skills.
Experience with order management or similar supply chain management systems.
Experience with Salesforce or other similar customer relationship management systems is preferred.