Job Description
Job Title: Client Solution Specialist
Location: Salt Lake City, UT 84123
Duration: 12 Months
Shift: M F 7:00 AM - 4:30 PM
Pay Range: $18.00 to $20.84
Position Summary:
The Client Solution Specialist is the first point of contact for company product support to external and internal customers. They play a critical role in the overall customer experience and satisfaction as most of their day is spent talking with customers and providing repair support for client s medical devices and safety software. They also manage customer repair requests.
Essential Duties & Responsibilities:
Qualifications:
Travel Requirements:
" Typically requires travel less than 5% of the time
Location: Salt Lake City, UT 84123
Duration: 12 Months
Shift: M F 7:00 AM - 4:30 PM
Pay Range: $18.00 to $20.84
Position Summary:
The Client Solution Specialist is the first point of contact for company product support to external and internal customers. They play a critical role in the overall customer experience and satisfaction as most of their day is spent talking with customers and providing repair support for client s medical devices and safety software. They also manage customer repair requests.
Essential Duties & Responsibilities:
- Manage all incoming contacts (phone, email, chat, etc.) per service and support guidelines detailed in process flows, Standard Operating Procedures, Customer Service Level Agreements, and departmental Operating Level Agreements.
- Document interactions in appropriate systems.
- Create and manage multiple types of customer service requests, including warranty and non-warranty repairs, preventive maintenance requests, etc. with the highest level of support professionalism.
- Meet or exceed key performance metrics of customer satisfaction, 1st call resolution, knowledge base utilization and Field Sales Satisfaction.
- Utilize knowledge base to resolve customer inquiries and achieve department metrics.
- Develop new solutions to frequently occurring problems.
- Manage Service Requests (RMAs) for customer-returning medical devices, including acquiring Purchase Orders for billable services.
Qualifications:
- High School diploma or GED equivalent. Associate of Science in Biomedical Technology or similar preferred.
- Experience with working in a Customer Call Center environment (1-2 years)
- Experience with using Enterprise Resource Planning systems (i.e., Oracle EBS) (1-2 years)
- Experience in troubleshooting biomedical or electro-mechanical devices (1 year)
- A high degree of initiative and extremely strong communication skills.
- Fluent in English/French for both verbal and written communication.
Travel Requirements:
" Typically requires travel less than 5% of the time
Numbers & Facts
| Location | Salt Lake City, UT |
| Industry | Other/Not Classified |
| Salary | $18–$20.84 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | www.eteaminc.com |
About Company
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
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