Overview:
The Client Solutions & Billing Analyst I supports the order-to-cash process by preparing, validating, and submitting client invoices while assisting with collections and reconciliation activities. This entry-level position focuses on learning billing systems, policies, and client requirements, ensuring invoices are processed accurately and on schedule under close supervision.
Responsibilities:
- Billing Support
Prepare and enter client invoices and credit memos using internal and client-based systems; ensure accuracy and timeliness of weekly submissions. - Client & Internal Communication
Support client correspondence regarding invoice questions; collaborate with Payroll, Field Operations, and Operations to collect missing or corrected data. Attend client meetings as needed. - Data Entry & Verification
Run basic billing reports and reconcile data to confirm completeness before submission. - Issue Research
Assist in identifying and resolving simple billing discrepancies such as missing signatures, incorrect work order numbers, or data mismatches. - Collections Support
Help monitor aging receivables and document client follow-ups. - Process Adherence
Apply established billing and collections policies consistently and escalate exceptions when needed. - Learning & Development
Participate in training, department meetings, and process improvement discussions to build knowledge of revenue operations and client accounts.
Qualifications:
Required Skills/Abilities:
Microsoft Excel & Data Tools
- Basic proficiency in Excel, including:
- Sorting and filtering data
- Basic formulas (SUM, AVERAGE, IF)
- Formatting for readability & accuracy
- Ability to learn more advanced functions over time (XLOOKUP, pivot tables, conditional formatting).
Billing Systems & ERP Fundamentals
- Ability to navigate ERP systems with training.
- Basic understanding of how billing data flows from timesheets to invoices.
- Comfort switching between client-specific billing portals and internal systems.
- Ability to troubleshoot simple data entry or system errors with guidance.
Data Accuracy & Quality Control
- Strong attention to detail when entering or reviewing:
- Work order numbers
- Dates and times
- Employee names
- Billing rates
- Signature or documentation completeness
- Ability to spot inconsistencies in simple datasets (e.g., missing signatures, mismatched dates, incorrect quantities).
Document & File Management
- Consistent organization of:
- Timesheet support files
- Client reports
- Billing backup documentation
- Ability to maintain clean audit trails for each invoice/billing cycle.
Process & Policy Fundamentals
- Basic understanding of:
- Billing policies
- Client-specific billing requirements
- AR and collections concepts
- Ability to follow step-by-step billing procedures accurately.
Tech & System Learning Ability
- Comfort learning new:
- Billing systems
- Client platforms
- Internal workflows
- Data validation tools
- Ability to adapt as processes evolve or new clients are onboarded.
Interpersonal & Professional Skills:
Communication Skills
- Clear and professional communication with:
- Internal teams
- Field Operations
- Payroll
- Ability to draft simple, factual explanations of discrepancies.
- Willingness to participate in client meetings as an observer and eventual contributor.
Accountability & Dependability
- Reliable execution of weekly billing responsibilities under supervision.
- Consistently meets deadlines and communicates proactively if delays arise.
- Takes ownership of assigned tasks and follows through until completion.
Learning Agility
- Eager to:
- Learn new systems
- Understand client requirements
- Absorb feedback from senior staff
- Demonstrates curiosity about how the order-to-cash cycle works.
Problem-Solving Mindset
- Uses available resources (billing policies, training materials, peers) to solve straightforward issues.
- Asks clarifying questions when encountering something unfamiliar.
- Demonstrates logical thinking when asked to research discrepancies.
Professionalism & Team Collaboration
- Works respectfully and effectively with members of:
- Payroll/Finance
- Operations
- Field Operations
- Maintains a positive attitude and supports a collaborative department culture.
Organizational & Time Management Skills
- Keeps billing folders and documentation structured and up-to-date.
- Manages multiple small tasks in parallel during weekly billing windows.
- Prioritizes accuracy in a deadline-driven environment.
Adaptability
- Willing to adjust to:
- Client changes
- New billing templates
- Updated internal processes
- Can handle evolving expectations as they gain experience.
Service & Relationship Orientation
- Demonstrates professional courtesy when interacting with external partners.
- Understands that responsiveness and accuracy impact client trust.
- Builds confidence with internal teams through reliability and clear communication
Education and Experience:
- Bachelor’s degree in accounting, Finance, Business, or related field preferred.
- 0–1 years of relevant experience (billing, AR, finance, or client operations).
- Strong Excel and data management skills; attention to detail essential.
- Excellent communication and problem-solving skills.
Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.
Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.
Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law
Education:
Bachelors Degree