Job Summary
We are seeking a Client Success Associate to join our luxury real estate media team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Schedule and manage field technicians (photographers)
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED (College Degree Preferred)
- Previous experience as a Customer Service Representative or in a similar role
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Benefits/Perks
- Competitive Compensation with Annual Pay Increases and Bonuses
- Paid Time Off
- Career Growth Opportunities
- Weekly Team Building Lunches and Events
Who We Are
At the age of 17, Hicham Bensaoui moved from Morocco to the USA to follow his dream. He always had a passion for photography; what began as a hobby shooting landscape and portraits quickly turned into picking up work for fashion, weddings, and event photography. Soon after, he began his journey as a Real Estate Photographer, Videographer and Editor which quickly became his main focus. Hicham and his wife, Julia, realized there was a need in the real estate industry for consistent media quality and support. Fully committed, they put in long hours every day to grow the company and the team to what it has become today.
We opened our doors in 2014 under the name CT Plans. Our name changed to Realty Plans in 2022, but our core values have always stayed the same: quick turnaround, top quality, and a reliable support team to cater to the needs of our clients. We cover Residential, Commercial, Agent and Town services across the Northeast.
Work With Us
Join our team to help shape the future of real estate digital marketing tools.Our Core Values:
- Real
- Equal
- Driven
- Honest
- Inspired
- Purposeful