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Client Success Enablement Trainer

Fooda

Chicago, IL

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Communication Skills, Content Development, Continuous Improvement, Cross-Functional, Customer Experience, Customer Training, Detail Oriented, Distribution Services, Hospital, Knowledge Base, Knowledge Management, Laptop PC, Logistics, Microsoft Office, Onboarding, Operational Support, Organizational Skills, Process Improvement, Restaurant, Sales, Scalable System Development, Support Documentation, Team Player, Time Management, Training Program, Training/Teaching, Training/Teaching Materials, Willing to Travel
LOCATION
Chicago, IL
POSTED
26 days ago
Who We Are:
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food.  It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly.

Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.


Position Overview:
Fooda is looking for a Client Success Enablement Trainer to help build, deliver, and scale training for our Client Success teams.

Reporting to the Director of Corporate Operations, you’ll own onboarding for new hires, create and maintain training content, and drive ongoing education across the organization. You’ll partner closely with cross-functional teams to ensure our Client Success team members are confident, prepared, and set up for success from day one—and beyond.

You’ll also play a key role in supporting operational excellence through knowledge management, internal support systems, and enablement for new tools and processes.
This is a highly collaborative role with 10–20% travel.



What You’ll Do:
  • Lead onboarding for new Client Success hires, including managing a structured 60–90-day training program
  • Partner with hiring teams to ensure training aligns with real-world expectations and role needs
  • Create and maintain training content, including playbooks, documentation, and training videos
  • Deliver ongoing learning sessions and topic refreshers for Client Success teams
  • Own and maintain internal documentation and the support knowledge base and operational ticket queues
  • Support rollout and adoption of new tools, systems, and processes through training and enablement
  • Contribute to broader Corporate Operations projects and initiatives as needed


What We’re Looking For:
  • Minimum of 3 years' experience in client success, operations, or a related field
  • Experience in training, enablement, and onboarding
  • Experience and/or strong desire to work in a fast-paced, high-growth environment
  • Fundamental understanding of what a great client experience looks and feels like in a tech-enabled services, marketplace, and/or services business
  • Proficiency in Microsoft Office Suite, training platforms and analytics tools
  • Strong communication skills and ability to simplify complex topics
  • Experience creating training content (written, video, or live sessions)
  • Highly organized and proactive with strong time management skills
  • Collaborative and comfortable working across teams
  • Curious, adaptable, and motivated to continuously improve
  • Self-starter who loves process, standardization and who works fast with careful attention to detail
Why This Role:
  • Direct impact on how Client Success teams are trained and supported across the organization
  • Opportunity to build and shape scalable training programs and systems
  • Exposure to cross-functional initiatives, tools, and process improvements

What We’ll Hook You Up With:
  • Competitive market salary and stock options, based on experience
  • Comprehensive health, dental and vision plans
  • 401k retirement plan with company match
  • Paid maternity and parental leave benefits
  • Flexible spending accounts
  • Company issued laptop
  • Daily subsidized lunch program (ours!) 
  • A fulfilling, challenging adventure of a work experience

The salary range for this role is $70,000-$80,000. The salary is dependent on a number of factors including but not limited to: work experience, training, locations and skills.

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Fooda

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