Client Success Manager

ServicesProactive EngagementGrow your revenue with 1:1, proactive outreach on social, email, and SMS.24/7 SupportClear your ticket backlog and transform social comments into conversionsSmarter Call DeflectionReduce call volume and shift callers to self-service and messagingAutomatic Customer InsightsReal time insights from all your channels on one platformIntegrationsChatdesk connects to all your favorite toolsCase StudiesBeautyClothingFoodPersonal CarePetsPricingResourcesBlogFAQs24 Free CX E-mail TemplatesTikTok Ads Checklist for E-Commerce MarketersCompanyAbout usCareersLoginTeamsShiftTrendsSchedule a Free DemoClient Success ManagerSummaryThe Client Success team is the critical link between our customers and the software and machine learning teams. You will use your technical skills and business experience in a hybrid role to (1) serve as a trusted partner to our customers (2) use customer feedback to shape engineering features and projects. You will get hands on operating experience in a fast growing company. There will be opportunities to travel and work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership.Your impactUnderstand our customers' organizational goals and unique challenges and work with management to recommend and implement potential customer experience changesCompile analysis and industry research on customer experience innovation / trends, while engaging customers (e.g., meetings, white papers)Own and manage customer relationships to drive the value of Chatdesk's solutionsCollaborate with management and engineering teams of our customers to help with the onboarding of our solutions and technical troubleshootingAddress, resolve, and record any customer issues around product usage, technical support, onboarding & general account satisfaction.Ensure customer happiness and engagement by leveraging knowledge of products, services, and best practices to proactively provide support and guidance to our customersOur valuesHonesty and transparencyDo your best workAlways learning and improvingEmpathyRequirementsCultural fit with our valuesEnjoy learning about different companies and understanding their businessMotivated to help our clients and their companies be even more successfulExcellent written and verbal communication skills, including content creation, public speaking and presentation skillsAbility to inspire peopleComfortable working in a fast-paced, frequently changing and evolving environmentScrappy and positive team playerLast and certainly not least, lover of customer experience!Preferred but not required2-3 years at a top client services firm (e.g., banking, management consulting) with demonstrated analytical and problem solving skillsExperience in software scripting (e.g., Python) is preferredPerksCompetitive salaryStock optionsHealth, Dental and Vision insurance401(k)Apply for this positionHow did you find out about Chatdesk?Thank you! Your submission has been received!Oops! Something went wrong while submitting the form.115 Broadway, 5th Fl, New York, NY 10006info@chatdesk.com+1 (929) 248-4090ServicesOutsourced Customer SupportVoice of Customer AnalysisCall DeflectionCompanyAboutCareersContactResourcesBlogCustomersFAQBrand kitLegalTermsPrivacy© 2023, Chatdesk Inc.