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Client Success Manager / Client Success Strategist

CivicScience

Pittsburgh, PA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Adoption, Advertising, Alliance/Partner Management, Analysis Skills, Business Development, Business Intelligence, Business Strategy, CSS (Cascading Style Sheet), Contract Requirements, Cross-Selling, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer/Client Research, Data Analysis, Data Collection, Data Sets, Entertainment and Media, Financial Analysis, Financial Strategy, Flexible Spending Accounts, Interpersonal Skills, Leading Edge Technology, Legal, Market Research, Marketing, Onboarding, Performance Metrics, Problem Solving Skills, Process Improvement, Product Strategy, Psychiatry and Mental Health, Relationship Management, Reporting Dashboards, Return on Investment (ROI), Revenue Growth, Revenue Recognition, Sales, Sales Management, Salesforce.com, Software as a Service (SaaS), Strategic Planning, Technical Research, Trend Analysis, Up-Selling
LOCATION
Pittsburgh, PA
POSTED
30+ days ago
Real Voices. Superior Advertising. Thriving Media.

CivicScience is seeking a Client Success Manager/Client Success Strategist (CSM/CSS) to support the growth and maintenance of our real-time consumer intelligence line of business. This is a key, career opportunity for someone eager to gain hands-on experience in business development and account management of research client partnerships.

The CSM/CSS will be responsible for the end-to-end health of a client portfolio, blending high-level relationship management with deep-dive technical data analysis to ensure clients achieve ROI through the CivicScience InsightStore.

Key Responsibilities
  • Account Management & Retention: Execute client success research assignments for a dedicated book of business, ensuring high client satisfaction and long-term retention; maintain individual account plans that align client business goals with CivicScience data solutions; support the end-to-end onboarding process for new clients, transitioning them from sales to active users while optimizing initial adoption of research services.
  • Data Mastery & Insight Generation: Design and implement research based on client articulation of business problems/goals; develop "power user" proficiency in the InsightStore and data delivery platforms to provide tailored research solutions; proactively pull data, conduct analysis, and build client-ready reports or presentations that highlight actionable trends for client success upselling; act as a point of contact for client inquiries, collaborating across the Research and Technology teams to resolve complex technical challenges.
  • Revenue & Growth: Support the renewal cycle for assigned accounts, ensuring all contractual obligations are fulfilled and revenue recognition is tracked accurately; leverage market research expertise to identify gaps in a client's current service and pitch additional research products or cross-sell opportunities; conduct regular business reviews to present usage data and feedback, proving the maximum value of the partnership to client stakeholders.
  • Internal Collaboration: Collect, analyze, and communicate systematic client feedback to drive continuous platform improvement; contribute to the development of departmental strategies, playbooks, and KPIs.
Qualifications & Experience
  • 5+ years of experience in client success, account management, or market research (ideally within a SaaS or data-driven environment)
  • Strong ability to "storytell" with data; comfort navigating complex dashboards and translating numbers into business strategies
  • Passion for data-driven insights, client satisfaction, and proactive problem solving
  • Exceptional interpersonal skills with the ability to build rapport with both end-users and mid-level management
  • Experience with CRM systems, e.g., HubSpot, Salesforce
  • Bachelor's degree in Business, Marketing, or a related field; Master's degree preferred
Benefits & Expectations
Join a company that values innovation and creativity, works with cutting-edge technology to influence major business decisions, and makes a real-world impact. Benefits include:
  • Company paid medical, dental, and vision premiums for you and your legal dependents
  • Company paid life insurance plus short- & long-term disability coverage
  • Flexible spending accounts for medical and dependent care
  • Employee assistance programs
  • Unlimited PTO
  • 401(k)
  • Travel and educational opportunities
This is a remote (work from home) role with preference for candidates in the Eastern Time Zone.

Working at CivicScience
CivicScience has a vibrant, high-energy work culture with ambitious, innovative, and forward-thinking team members. Our specialized business units collaborate to fuel CivicScience's goals and objectives.

We've been recognized for our work in the Inc. 5000, Pittsburgh Top Workplaces 2022, Pittsburgh Business Times Fast 50, GRIT Top 50 Innovative Supplier, Pittsburgh Technology Council's Tech 50 (winner), and Mental Health America’s Bell Seal program (Platinum winner, 2026; Gold winner, 2025 & 2024). 

More about CivicScience
CivicScience is a consumer analytics and advertising platform. Our proprietary, always on, data collection engine captures over 1M survey responses daily, creating the most dynamic, real-time understanding of consumer wants, needs, and intentions in a constantly changing world. Powered by our premium media partnerships, our attitudinal database helps brands and media companies retain and grow existing customers while reaching and acquiring new ones.

Our clients use CivicScience's unique dataset to inform advertising, communications, product, and financial strategies that drive superior business outcomes. Join the conversation.

 

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CivicScience

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