- Current Openings
- Veterans Program
- Working With Indotronix
- Referral Program
All current openings
Client Success Manager
- Location: Connecticut
- Work model: On-site
- Posted May 24, 2026
- Job ID: JPC - 204326
Easy ApplyApply Now
Job Description
[About the Role]
Join Skan as a Client Success Manager and make a direct impact on customer satisfaction, revenue growth, and digital transformation initiatives in the United States. In this leadership role, you will manage the complete customer lifecycle, acting as a strategic advisor for enterprise clients in banking, financial services, insurance, or healthcare. Become the face of customer engagement, drive value realization, and champion best-in-class implementation of Skan's cutting-edge solutions. Thrive in a collaborative, growth-focused environment with opportunities for advancement, continuous learning, and cross-functional leadership.
[Responsibilities]
- Lead program management across all engagement phases, including onboarding, implementation, training, and ongoing support
- Guide clients through value discovery, enablement, delivery, and validation using Skan's customer success methodologies
- Own and report on business outcomes, tracking key metrics such as NPS, CSAT, Gartner peer reviews, and ROI
- Oversee project delivery, including planning, reporting, coordination, risk management, and governance
- Develop deep expertise in Skan's technology, implementation, and configuration
- Collaborate with client stakeholders to understand business processes, pain points, and goals, developing tailored solutions to drive adoption
- Build and maintain relationships with business owners, technology leaders, and vendor management
- Monitor adoption, license usage, business outcomes, renewals, and revenue expansion
- Share customer case studies and project learnings to support organizational knowledge growth
- Gather insight on client initiatives, priorities, and executive directives
- Partner with Sales to manage license renewals and revenue opportunities
- Deliver executive briefings, status updates, and manage program governance activities
- Organize onboarding, change management, and training/certification programs for clients
- Collaborate cross-functionally with marketing, product management, and executive teams to drive best practices and discovery workshops
[Required Skills and Experience]
- Bachelor's Degree in technology or management
- 8+ years of professional experience in customer success management, relationship management, value delivery, or consulting
- Proven experience with business process design or intelligent automation
- Expertise delivering digital transformation initiatives for enterprise clients
- Demonstrated leadership skills and ability to build strong customer connections
- 4+ years' experience managing enterprise client relationships and delivery within banking, financial services, insurance, or healthcare
[Preferred Skills]
- Exceptional interpersonal and organizational skills
- Strong presentation abilities
- Demonstrated relationship-building aptitude
- Experience in financial services and/or insurance sectors
[Benefits]
- Competitive compensation and performance bonuses
- Opportunities for career advancement and leadership roles
- Collaborative, innovative, and diverse work culture
- Continuous learning and professional development
- Flexible work arrangements
[How to Apply]
Ready to lead the future of client success? Submit your application and resume through our careers portal. Qualified candidates will be contacted for interviews.
Easy ApplyApply Now
Interested in this role?
Easy ApplyApply Now
Job details
Job ID JPC - 204326
Location Connecticut, United States
Work Model On-site
Experience 10-30 years
Posted May 24, 2026
Skills "Customer Success Manager" OR "Client Success Manager" OR "Customer Engagement Manager" OR "Transformation Manager" OR "Business Transformation Manager" OR "Engagement Manager"
Share this job
*