Client Success Manager

Industry: IT Services & Technology Solutions
Location: Lakewood, NJ (Onsite)
Employment Type: Full-Time

Position Overview

Our client, a growing IT services and technology solutions provider, is seeking a Client Success Manager to manage existing client relationships, drive retention, and identify opportunities for account growth.

The ideal candidate has a strong background in account management, customer success, and revenue expansion, with experience working with the Lakewood business community.

Key Responsibilities

• Manage an assigned portfolio of clients, serving as their primary point of contact.

• Build strong relationships through regular check-ins and Quarterly Business Reviews (QBRs).

• Monitor client satisfaction, account health, and retention metrics (CSAT, NPS).

• Identify upselling and cross-selling opportunities within existing accounts.

• Manage client escalations and coordinate resolutions with internal technical teams.

• Track account expansion opportunities and support revenue retention goals.

• Ensure successful client onboarding and ongoing service satisfaction.

Required Qualifications

• 3+ years of experience in Account Management, Customer Success, or Client Relationship Management.

• Proven experience managing client portfolios, improving retention, and driving account growth.

• Strong communication, relationship-building, and organizational skills.

• Experience with CRM platforms and client performance metrics.

• Ability to communicate technical solutions to non-technical clients.

• Familiarity with the Lakewood business community and its business practices.

Preferred Qualifications

• Experience in IT services, Managed Services (MSP), SaaS, or technology solutions.

• Familiarity with technical infrastructure, server environments, or IT service delivery.

• Experience working with the Orthodox Jewish business community.

• Knowledge of Jewish holiday schedules and local business practices.

• Hebrew or Yiddish language skills are a plus.

Benefits

• Health, dental, and vision insurance

• 401(k), PTO, and paid holidays

• Career advancement and professional development opportunities