Client Success Representative

About the role

This is an on-site position—you’ll work closely with clients, account executives, and the design team to manage all deliverables and ensure timely, premium-quality advertising results. Your goal is to make sure our clients are not only satisfied but delighted with the service and results they receive.

What you'll do

Client Management & Relationship Building

Act as the primary point of contact for clients—responding to inquiries, addressing concerns, and serving as their advocate within the organization.

Conduct regular client check-ins to align goals, discuss campaign performance, and maintain strong partnerships.

Build and sustain long-term relationships that foster client trust and loyalty.

Advertising & Project Coordination

Oversee the management, approval, and scheduling of print and digital advertising across all six FRG markets.

Ensure all advertising materials are accurate, approved, and published on time.

Upload and manage digital ads (ROS) through websites, maintaining a smooth campaign workflow.

Keep client assets organized and current in Box for efficient collaboration with internal teams.

Performance & Retention

Gather and analyze client feedback to drive continuous improvement.

Identify risks to client satisfaction early and proactively implement solutions to ensure retention and success.

Qualifications

• Strong communication and interpersonal skills.
• Experience in client relationship management or account management.
• Excellent organizational and multitasking abilities with attention to detail and deadlines.
• Familiarity with CRM or project management tools is a plus.