We believe the best work happens when people feel supported and valued. In this role, you'll join a team that prioritizes 'people first' in every decision we make. You'll be working hand in hand with our dispatch team and technicians to provide exceptional customer service, backed by a management team, and owner, who are genuinely invested in your success. Our team is dedicated and driven, but we always make space for community; our monthly summer BBQs are a favorite tradition where the entire crew gathers to relax and recharge. If you're looking for a supportive, close-knit crew, you'll fit right in here.
About Us
R&R Heating & Air Conditioning is a local family business and one of the largest HVAC companies in the Inland Northwest. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within.
Key Responsibilities
- Answer inbound calls promptly and professionally.
- Book service appointments by converting inquiries into scheduled jobs.
- Gather customer data including contact details and service needs.
- Input accurate information into company software or CRM systems.
- Respond to inquiries regarding services, pricing, and scheduling availability.
- Route urgent calls to dispatchers or appropriate team members.
- Accurately document and update all job information in ServiceTitan
- Support dispatch and field teams to ensure smooth workflow and job completion
Qualifications
- Strong organizational and multitasking skills
- Excellent communication skills (both with customers and internal teams)
- High attention to detail and accuracy
- Strong multitasking skills with the ability to stay focused and positive throughout challenging shifts
- Proficient with complex software interfaces
Additional Skills (Preferred but Not Required)
- Experience call taking for a service based company
- Familiarity with Service Titan or similar software
- Basic understanding of HVAC plumbing and electrical systems
- Experience dispatching
What We Offer
- Clear career path and advancement opportunities
- Competitive Pay
- CEU and License reimbursement
- Paid time off and holidays
- Health, dental, and vision insurance
- Kayaks and paddleboards available for employee use
- Employer Paid Life Insurance with EAP
- Seasonal Event Tickets
- 401(k) with company match
- A team-focused culture that values safety, accountability, and growth
Join the team that builds more than just HVAC systems-we build careers.
Apply today and grow with R&R Heating and Air Conditioning.