Client Success Specialist (Afternoon Shift)

Job Summary: 

We are seeking a detail-oriented, forward-thinking, and highly organized individual to join our team as a Client Success Specialist from 12PM-8PM. The Client Success Specialist will be available during certain business hours and evenings and weekends to handle client phone calls, urgent matters, and client follow ups for scheduling intake appointments. This individual will work closely with clients, therapists, and administrative staff. The ideal candidate will possess excellent communication skills, the ability to multitask and be comfortable working in a fast-growth environment. 

Key Responsibilities: 

• Answer phone calls during the afternoon shift, evening and weekend hours
• Respond to time sensitive emails and requests during evening and weekend hours
• Provide exceptional customer service and support to clients and therapists via email orphone 
• Coordinate the scheduling of teletherapy appointments for clients and therapists using TalkNY’s scheduling software when necessary
• Follow up with clients regarding intake appointments
• Assist clients with therapist transfers and scheduling follow up appointments
• Assist with additional scheduling and administrative tasks as needed

Qualifications: 

Prior experience in scheduling, administrative support, or a similar role, preferably in a healthcare or mental health setting

Proficiency in using scheduling software and other office tools (e.g., Microsoft OfficeSuite, Google Workspace, EMR/EHR -AdvancedMD experience is a plus) 

Strong organizational skills and attention to detail 

Excellent verbal and written communication skills 

Ability to handle sensitive and confidential information with discretion 

Strong problem-solving skills and the ability to handle stressful situations calmly

Ability to work independently and as part of a team in a remote work environment. 

Compensation and Benefits: 

Compensation: $24/hour

Work from home

Medical Stipend, as eligible

PTO

Physical Requirements:

This position primarily operates in an office environment. The role requires the ability to sit for

extended periods, use a computer and other standard office equipment, and occasionally lift or

move items up to 10–15 pounds. Some walking, bending, and standing may be required.

Equal Opportunity Statement:

Talk NY is an equal opportunity employer and does not discriminate on the basis of race, color,

religion, creed, sex, gender identity or expression, sexual orientation, age, national origin,

disability, marital status, veteran status, or any other characteristic protected by applicable law.