Client Success Specialist

Client Success Specialist

On-Site | Full-Time | $60,000–$65,000/year | Fort Lauderdale, FL

About the Role

You'll be the person our clients hear from every week. Rocki Media is a new consulting business that helps established companies sell more, and you'll own the relationship with each of them: running a standing weekly check-in, walking their leadership through the numbers, and explaining what we're doing to move those numbers up.

This isn't a customer service desk, and it isn't a cold-calling sales job. It's a client-facing role for someone who's comfortable in a room with business owners and executives, can turn a sales report into a clear story, and can deliver a tough month without flinching. You'll also spot where clients need more from us and help them get it. We're early, so you'll help shape how we work with clients from day one.

Relevant Backgrounds: Client Success · Account Management · Customer Success · Key Accounts · Agency Account Management · Business Consulting · B2B Sales · Sales Operations

What You'll Do

• Run a weekly check-in with each client and keep the relationship moving between meetings
• Walk clients through their sales numbers: what moved, why, and what comes next
• Explain what we're doing to grow their sales, and follow through on every commitment
• Prepare clear, simple reports and agendas before every meeting
• Bring client feedback back to our team and make sure it gets acted on
• Spot renewal and growth opportunities and raise them at the right time
• Keep every account current in our CRM

What We're Looking For

Required

• Experience owning business client relationships in account management, client success, or consulting
• Experience presenting sales, revenue, or performance numbers to clients or leadership
• Confident and clear in front of business owners and executives
• Strong in Excel or Google Sheets, with CRM experience
• Able to work on-site in Fort Lauderdale, full-time

Preferred

• Sales experience: closing, renewals, or upsells
• Agency or consulting background
• Fluent in sales metrics like pipeline, conversion, and revenue growth
• A track record of keeping and growing accounts, with numbers to show it
• Experience at an early-stage company