Client Success Specialist

Who we are

Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner's mentality. We help businesses develop their "Human Capital" to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 100,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure's HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.

How you will contribute

HIRECLICK is seeking a Client Success Representative to help our clients successfully implement, utilize, and maximize the value of our recruiting technology. This role is responsible for guiding new clients through onboarding and implementation, providing ongoing training and coaching, supporting recruiting platform adoption, and building strong relationships that contribute to client satisfaction, retention, and long-term success.

As a Client Success Representative, you will serve as a trusted partner to our clients, helping them navigate HIRECLICK's applicant tracking system (ATS), understand recruiting best practices, and leverage available tools to improve their hiring outcomes. This is a hands-on, relationship-driven role that combines client onboarding, software training, account management, problem-solving, and proactive client engagement.

Responsibilities

• Client Onboarding & Implementation: Manage new client implementations from initial onboarding through successful launch, including account setup, configuration, job posting setup, career site guidance, and platform orientation.

• Client Training & Education: Conduct personalized training sessions, walkthroughs, and follow-up coaching to educate clients on HIRECLICK functionality, recruiting workflows, and best practices.

• Client Relationship Management: Build and maintain strong relationships with client decision-makers and hiring teams, serving as a primary point of contact for ongoing HIRECLICK support, guidance, and account needs.

• Recruiting Performance & Optimization: Proactively review client recruiting activity, job postings, applicant flow, and platform utilization to identify opportunities for improvement. Provide recommendations to help clients increase visibility, attract applicants, and improve their hiring processes.

• Product Adoption & Client Engagement: Monitor client engagement, software utilization, and account health. Identify clients needing additional training, support, or outreach to improve adoption, satisfaction, and retention.

• Ongoing Client Support: Respond to client questions, troubleshoot software issues, coordinate technical assistance, and ensure client concerns are communicated and addressed appropriately.

• Account Growth & Retention: Identify opportunities to improve client outcomes, strengthen relationships, support product adoption, and reinforce the value of HIRECLICK's recruiting solutions.

• Cross-Functional Collaboration: Partner with Sales, Product, Technical Support, and other Asure teams to coordinate client needs, resolve issues, communicate product feedback, and support successful client experiences.

• Client Portfolio Management: Maintain consistent communication and engagement across an assigned client portfolio, balancing onboarding responsibilities, ongoing account management, client outreach, and support needs.

• CRM & Documentation: Maintain accurate client records, onboarding progress, account activity, implementation tasks, and follow-up commitments within Salesforce and other applicable business systems.

• Team Collaboration & Development: Share client insights, contribute to process improvements, and collaborate with teammates to improve onboarding, training, support, and overall client success practices.

Required Qualifications

• Experience in customer success, client services, account management, implementation, or a similar client-facing role, preferably within SaaS or technology.
• Strong interpersonal, communication, and relationship-building skills with the ability to work effectively with business owners, hiring managers, and other client decision-makers.
• Ability to explain software functionality, technical concepts, and recruiting workflows to users with varying levels of technical experience.
• Experience conducting software demonstrations, onboarding sessions, training, or customer education.
• Strong problem-solving, organizational, and time-management skills with the ability to manage multiple client relationships and competing priorities.
• A proactive, customer-focused mindset with an emphasis on client outcomes, adoption, satisfaction, and retention.
• Ability to work collaboratively across departments while independently managing client responsibilities.
• Familiarity with applicant tracking systems (ATS), recruiting technology, CRM platforms, or software implementation is a plus.
• Experience with Salesforce or similar CRM platforms is preferred.
• Bachelor's degree or equivalent professional experience preferred.

Compensation

The base salary range for this position is based on relevant experience, skills, and industry knowledge. Asure Software offers a variety of employee benefits. Salary information is determined by market location and is provided in accordance with state and local pay-transparency laws. Applicants should apply via www.asuresoftware.com/careers.

Benefits

• Medical, Dental, Vision, HSA, FSA- All effective on day 1!
• Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
• 401K Program with 3% safe harbor contribution
• Employee Stock Purchase Program
• Fitness Reimbursement Program
• Self-Managed PTO

Our Mission

To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.

• Helping customers grow by getting the most from their human capital.
• Helping our employees grow personally and professionally.
• Growing relationships in our communities that inspire goodness.
• Grow shareholder value

Our Vision

Be the most trusted Human Capital Management resource to entrepreneurs everywhere.

Our Values

Reflect who we are and what we stand for as a company.

• Embrace Change
• Lead with Integrity
• Own the Outcome
• Deliver Awesome
• Be a Good Human

We are an equal opportunity employer. All candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time. Criminal background checks conducted at employment offer.

NO AGENCIES PLEASE

Any unsolicited resumes sent to Asure Software from a third party, such as an Agency, including unsolicited resumes sent to Asure's mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.