Client Success Supervisor - Revenue Cycle Management (RCM)

Job Type

Full-time

Description

Lead. Influence. Drive Results.

University Physicians' Association (UPA) is seeking a dynamic, experienced Client Success Supervisor to join our high-performing Revenue Cycle Management (RCM) team. This is an exciting opportunity for a driven leader who brings deep RCM expertise, thrives on developing teams, and is passionate about delivering exceptional client outcomes.

In this role, you'll have a direct impact on operational performance, team engagement, and client satisfaction-making a meaningful difference in both financial outcomes and patient experience.

What You'll Do

As a key member of our leadership team, you will:

• Lead, coach, and develop a team of billing professionals to achieve high performance and engagement
• Oversee daily operations, including workflow management, staffing, and time-off approvals
• Ensure accuracy, compliance, and productivity across all revenue cycle functions
• Drive process improvements and implement best practices to optimize outcomes
• Monitor KPIs and performance metrics to achieve departmental goals
• Provide ongoing coaching, feedback, and recognition to support employee growth
• Serve as an escalation point for complex billing issues and client concerns
• Foster a collaborative, accountable, and positive team culture
• Partner with leadership to identify opportunities for operational and client success improvements

• Competitive compensation aligned with your experience and expertise
• Comprehensive benefits package, including:
  • Medical, Dental, and Vision Insurance
  • Generous Paid Time Off, Holidays, and Sick Leave
  • 401(k) with company match and immediate vesting
  • Life Insurance, Disability, and Critical Illness Coverage
• A supportive, team-oriented culture that prioritizes growth and work-life balance
• The opportunity to make a meaningful impact in a respected healthcare organization

• Strong experience in medical billing, coding, and full-cycle revenue operations
• Deep understanding of payer regulations, compliance standards, and RCM best practices
• Proven leadership experience with a focus on team development and performance management
• Excellent communication and interpersonal skills
• Advanced proficiency with billing systems and technology
• Ability to analyze data, solve complex problems, and drive results
• Strong organizational skills with the ability to manage multiple priorities

• Relevant certifications (e.g., CPC, CPB, or similar)
• College coursework or degree

• Office-based position with standard computer and administrative responsibilities
• Combination of sitting and standing throughout the day