Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. With a buy-grow-and-hold-for-life approach and a permanent capital base, Banyan acquires and grows companies worldwide, honoring founder legacies and helping portfolio companies modernize through shared AI expertise and operational discipline. Founded in 2016, Banyan operates more than 120 portfolio companies across North and South America, Europe, and APAC, and has appeared on the Inc. 5000 list for six consecutive years. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world.
Client Support Analyst
Department: Client Success
Reports to: Technical Analyst Manager
Role Type: Full-time (Monday to Friday)
ZAP Solutions is the higher education technology partner trusted by 175+ medical and graduate programs across the US, Canada, and Australia. Our integrated suite — AMP, AMP Mobile, SAMS, and AMP AI — supports every stage of the student journey, from admissions and enrollment to advising and beyond. We build technology that grows with your program, and we're just getting started.
Position Summary
The Client Support Analyst serves as a primary point of contact for an assigned portfolio of school clients, helping ensure their admissions systems meet their operational needs. This role combines client relationship management, system configuration, development request coordination, quality assurance, and documentation.
Working closely with clients, internal teams, and developers, the Client Support Analyst investigates issues, implements system improvements, manages requests from submission through resolution, and tests system changes to ensure reliable functionality. The role requires strong communication, analytical thinking, attention to detail, and the ability to manage multiple priorities.
Key Responsibilities
Qualifications & Skills
Salary is $65,000 to $75,000 USD Annually
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Please Note: Banyan Software does not accept unsolicited resumes or applications submitted via email, LinkedIn, or other direct channels. All candidates must apply through our official Careers site to be considered for employment. Applications submitted outside of our applicant tracking system will not be reviewed.
Beware of Recruitment Scams
We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.
Protect yourself by following these steps:
careers@banyansoftware.com
and/or report it to the platform where you received it.Your safety and security are important to us. Thank you for staying vigilant.
| Location | Boston, MA (Remote) |
| Salary | $65,000–$75,000 Per Year |
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