Client Support Assistant

Job Title: Client Support Assistant

Location: Westampton, NJ

Compensation: $25 hourly during probationary period *, then $55,000 annual salary

Position Overview

America Works of New Jersey is seeking an empathetic and organized Client Support Assistant to deliver one-on-one assistance to clients while maintaining smooth daily office operations. This role balances compassionate client guidance (60%) with accurate database tracking, office logistics, and administrative support (40%).

Key Responsibilities

Direct Client Support (60%)

Provide empathetic assistance with resume creation, job applications, and setting up personal email accounts.

Answer incoming phone calls and conduct proactive phone outreach to clients.

Guide clients through digital onboarding and intake forms, connecting them to essential support resources.

Set up client accounts in Metrix Learning, guide them through course selection.

Assist clients with essential document tasks, demonstrating how to scan, fax, save, and upload personal records or employment materials to online portals and emails.

Administrative & Operations (40%)

Salesforce & Records: Input client data, process referrals and track them internally, file documents, and maintain accurate client retention records.

Office Logistics: Manage incoming/outgoing deliveries and track office supply inventory.

IT & Daily Operations: Open and monitor IT tickets for office tech issues and support general daily workplace functions.

Open and close the office as scheduled.

Assist with job fair preparation and outreach campaigns.

Qualifications

1-2 years of administrative experience, ideally within human services or community-focused environments.

Direct experience working alongside diverse, vulnerable, or client-centered populations.

Bachelor's degree required.

Strong organizational and multitasking skills.

Proficiency in Microsoft Office and Salesforce (preferred).

Professional communication and customer service skills.

Ability to maintain confidentiality.

* This role may be onboarded on a staffing agency payroll with limited benefits.