Client Support Brand Ambassador

Reference code: JR135745

Richemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons' values, through a process of continuous creativity.

At Richemont Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Client Support Center Brand Ambassador

Role Overview

The Client Support Center Brand Ambassador is responsible for delivering an exceptional after-sales service experience to our valued retail partners by responding to client needs via phone, email, and Salesforce. The ideal candidate will possess outstanding customer care, sound problem-solving, and strong communication skills, with a commitment to efficiency, quality results, and fostering a positive, professional culture.

Core Responsibilities

• Manage luxury brand after-sales email inboxes promptly and professionally.
• Handle inbound calls and inquiries to champion the overall after-sales experience.
• Build lasting B2B relationships by delivering first-contact resolution.
• Process cost estimate approvals and spare parts orders.
• Facilitate clear, effective communication across factories, intercompany teams, and B2B retail partners.
• Proactively manage the follow-up of all repairs pending client action (approvals, payments, additional information, etc.).
• Participate in regular inventory counts and auditing of items currently undergoing repair.

Requirements

• Communication: Excellent verbal and written communication skills.
• Emotional Intelligence: Sound problem-solving abilities demonstrating high emotional intelligence and empathy.
• Agility: Quick learner able to thrive in a fast-paced, multi-tasking environment where continuous improvement and client-centricity are essential.
• Interpersonal Skills: Exceptional interpersonal skills and the ability to collaborate effectively across diverse teams.
• Prioritization: Proven ability to manage competing priorities and high-pressure situations while maintaining a calm, solution-oriented, and professional approach.
• Organization: Outstanding organizational and time-management skills with strong attention to detail.
• Availability: Flexible and available to work a Monday through Friday schedule (8:00 AM - 5:00 PM), with availability for overtime as business needs dictate.
• Technical Proficiency: Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Systems (Plus): Prior experience with SAP and Salesforce is a strong plus.
• Languages (Plus): Bilingual proficiency in English and Spanish is a strong plus.
• Career Alignment: Genuine interest in client care, after-sales operations, case management, and relationship building. This is a client-support position and does not carry direct sales responsiblities.

Compensation:

Salary will be determined based on relevant skills, qualifications, and experience.

WE OFFER

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future

#Richemont #WeCraftTheFuture

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