Client Support Specialist

Nesco Data Center & Infrastructure is seeking a Client Support Specialist in the Greater Columbus OH area.

Position Summary

We are seeking a motivated and customer-focused Client Support Specialist to support a confidential enterprise client and an internal Project Manager. This is an excellent opportunity for someone who enjoys customer service, mobile technology, and solving technical challenges while building a long-term career in project management.

The position begins as a full-time, in-office role to ensure comprehensive training and client support. After approximately six months, there is potential to transition to a hybrid schedule based on successful performance, demonstrated proficiency, and client satisfaction.

This role offers significant career development opportunities. Successful candidates will receive cross-functional training in Customer Service, Help Desk Operations, Product Implementation, Project Management, Logistics, and Client Support. Individuals who excel in this position will have the opportunity to advance into a Project Management Support role, with long-term potential to become a Project Manager.

Key Qualifications

We're looking for someone who is:

• Professional and customer-focused
• An excellent verbal and written communicator
• Reliable with outstanding attendance and dependability
• Comfortable handling customer service calls and resolving client issues
• Detail-oriented with strong organizational skills
• Passionate about technology, particularly mobile devices and enterprise mobility solutions

Essential Responsibilities

Mobile Device Ordering & Asset Management

• Receive and process mobile device requests for new hires.
• Create and submit wireless device orders through carrier and customer portals.
• Track device shipments and coordinate delivery prior to employee start dates.
• Maintain inventory and manage backfill device stock.

Device Activation & Customer Support

• Provide Tier 1 support for mobile device activations and activation troubleshooting.
• Activate new devices and manage personal-to-corporate account transfers.
• Deliver Tier 2 support for mobile device configuration, corporate email setup, and authentication issues.
• Educate users on self-service tools and available support resources.

Technical & Administrative Support

• Configure and support enterprise mobile devices.
• Install and troubleshoot Microsoft Authenticator, Microsoft Intune, and related applications.
• Support Mobile Device Management (MDM) enrollment and configuration.
• Assist users with portal access, account issues, and authentication problems.
• Serve as a liaison between internal IT teams and wireless carriers, including Telecommunication and Telecommunication.
• Maintain documentation, knowledge articles, and SharePoint resources.

Client & Project Coordination

• Coordinate mobile device offboarding activities with Human Resources and internal stakeholders.
• Participate in recurring client and project meetings.
• Support customer training sessions and informational workshops.
• Assist Project Managers with ongoing initiatives, special projects, and operational activities.
• Support emergency response and Continuity of Operations (COOP) activities when required.

Wireless Service Management

• Manage wireless device and service requests.
• Process upgrades, replacements, cancellations, and service modifications.
• Generate wireless reporting, including active line reports and usage information.
• Coordinate monthly cancellation activities for inactive services.

Compliance

• Follow all client policies, security requirements, and operational procedures.
• Handle confidential information with professionalism and discretion.
• Perform additional duties as assigned.

Minimum Qualifications

Technical Skills

• Experience activating and supporting mobile devices.
• Working knowledge of Mobile Device Management (MDM) platforms, preferably Microsoft Intune.
• Experience supporting Multi-Factor Authentication (MFA), including Microsoft Authenticator.
• Proficiency with Microsoft Office applications.
• Experience using Microsoft Teams, WebEx, or similar collaboration platforms.
• Experience with ServiceNow or similar ticketing systems is preferred.

Professional Skills

• Outstanding customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently while collaborating effectively with internal teams and clients.
• Ability to maintain confidentiality and safeguard sensitive information.

Career Growth Opportunity

This position is designed as a career development role for individuals interested in advancing into Project Management. High-performing employees will receive exposure to multiple business functions, including:

• Customer Service & Help Desk Operations
• Product Implementation
• Logistics & Asset Management
• Client Success
• Project Coordination
• Project Management

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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