Client Support Specialist, Employee Health & Benefits

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Client Support Specialist, Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as aClient Support Specialist, Employee Health & Benefits at Marsh Agency.

Marsh Agency helps people and organizations manage risk and prepare for the future through insurance, benefits, retirement, and wealth management strategies. We believe in hands-on proactive service, data-driven insights, and understanding how global events can impact local decisions. As a trusted partner, we show our clients what’s possible and guide them during every step of their journey.

A day in the life.

A day in the life of a Client Support Specialist involves partnering with the Client Manager, Strategic Consultant, and internal subject matter experts to support employee benefits clients. The specialist serves as a key day-to-day resource for client contacts in Human Resources, Benefits, and Payroll, providing responsive service and helping resolve claims, billing questions, eligibility issues, and other operational concerns. They work with carriers and vendors to research questions, interpret plan provisions, track resolutions, and communicate significant updates. They also maintain project planners, client tracking logs, electronic files, and accurate agency management system records while protecting confidential information.

The specialist supports client meetings, renewals, implementations, open enrollment, and RFPs by preparing agendas, presentations, benchmarking reports, benefit comparisons, cost analyses, spreadsheets, proposals, and communication materials. They gather and review census data, plan documents, invoices, contracts, and other required materials; coordinate enrollment resources; review marketing results; and assist with renewal recommendations and carrier or client implementation calls. They regularly provide coverage for the Client Manager by coordinating follow-up and advancing client priorities, while collaborating with Compliance, Communications, Implementation, Technology, Pharmacy, and other specialty teams. Additional responsibilities may include Form 5500 support, prospect meetings, client file audits, special projects, and occasional client meetings.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• High school diploma or equivalent required
• 2 years previous administrative level experience required (bachelor’s degree required in lieu of 2 years administrative experience). 
• Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

These additional qualifications are a plus, but not required to apply:

• Bachelor’s Degree or equivalent work experience preferred.
• Intermediate knowledge of employee benefit markets and compliance preferred.
• Life and Health license within 90 days of employment

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid (minimum 3 days per week in office)
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about careers at Marsh Agency, check us out on  our website or flip through our recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

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·         LinkedIn

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

If you require an accommodation during the application or interview process, please let us know by contacting

reasonableaccommodations@marsh.com

#MarshAgencyEHB

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