Client Support Specialist

Our Client, an Information Services and Technology Research company, is looking for a Client Support Specialist for their Remote location.

Responsibilities:

• Interprets client needs and identifies the most relevant client Analyst to fulfill the request
• Provides research and resources to business leaders to help improve their businesses
• Partners with internal stakeholders on client needs
• Reads industry research and develops understanding of complex topics
• Provides executive level customer service
• Builds strong working relationships with the Client Business & Technology Insights Analyst community and receives unlimited access to all Client research content

Requirements:

• Bachelor's degree and/or equivalent customer service experience
• Experience in proactive problem solving with complex scenarios
• Strong time management and organizational skills
• Analytical mindset
• Strong business acumen
• Great written and verbal (live) communication skills, able to adjust style based on audience
• Technologically savvy: able to quickly learn new systems and tools
• Works well in team environment
• Growth mindset with self-starter attitude
• Strong interest in business and technology along with a willingness to learn

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities