Job Description
Client Support Specialist
Full-Time | Grand Rapids, MI
$40,000 - $50,000
Position Overview
We are seeking a detail-oriented and customer-focused Client Support Specialist to join our team. This role works closely with the Business Development team to ensure accurate and timely order processing while delivering exceptional service to clients and vendors. The ideal candidate thrives in a fast-paced environment, communicates effectively, and takes a proactive approach to problem-solving and client support.
Key Responsibilities
Client Support & Operations
- Accurately enter and manage orders in collaboration with the Business Development team
- Serve as a primary point of contact for clients and vendors, ensuring timely communication and issue resolution
- Design and coordinate mail projects for assigned clients
- Monitor workload and prioritize tasks to meet deadlines and service expectations
- Act as a backup to the Project Administration team as needed
Client Relationship Management
- Build and maintain strong relationships with clients by understanding their business needs and objectives
- Proactively identify opportunities for additional or expanded services
- Address and escalate customer concerns quickly to ensure resolution and satisfaction
- Provide guidance and support to team members, helping develop their skills and knowledge
Process Improvement & Team Collaboration
- Serve as a subject matter expert (SME) in order processing
- Lead or participate in internal process improvement initiatives
- Facilitate operations meetings as needed
- Assist with onboarding and training of new team members
- Support compliance efforts, including participation in SOC-related processes
Qualifications
- Strong organizational skills with the ability to manage multiple priorities
- Excellent communication and customer service skills
- Detail-oriented with a high level of accuracy in data entry and order processing
- Ability to identify issues, determine root causes, and implement solutions
- Team-oriented mindset with a willingness to support cross-functional teams
- Previous experience in client support, order processing, or administrative operations preferred
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#INOCT2026
Numbers & Facts
| Location | Grand Rapids, MI |
| Industry | Financial Services |
| Salary | $40,000–$50,000 Per Year |
| Company Size | 500 to 999 employees |
| Year Founded | 1994 |
| Website | http://www.cfstaffing.com/ |
About Company
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.
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