Client Support Specialist

Are you ready to grow your career at a values-driven, family first MSP? At DTC, the Client Support Specialist is the first person our clients hear from when they reach out. You will be a key point of contact for clients and a central coordination point across our teams. This is a hybrid role based in Sparks, MD.

We'll Provide:

• Robust benefits package including PTO, 401k, healthcare, dental, and vision
• Salary range of $47-50k annually
• Option for a hybrid work environment that supports work/life balance after the first three months
• Opportunities for continued growth, learning, and creativity

What You’ll Do:

• Answer client calls, emails, and overnight messages: accurately triage inbound requests and ensure well documented service tickets are created
• Help Account Managers prepare and send quotes, invoices, and renewals
• Monitor invoices and payments, record transactions accurately, update payment information, and follow up on account issues
• Document and improve how we do things, work with sales and technical teams on client needs, and order service repairs and office supplies
• Help with team initiatives such as employee supplies and merchandise, and onboarding and offboarding tasks
• Work with AI: use DTC's AI tools every day to draft, document, organize, and follow up faster and more accurately, and help find new ways AI can improve how we work

Skills You’ll Need:

• HS diploma or equivalent
• Some experience in a customer-facing role (front desk, reception, retail, hospitality, call center, or a medical or dental office), or equivalent experience through school or volunteer work
• Comfortable speaking with people on the phone and writing clear, professional emails
• Experience using AI tools (such as ChatGPT, Claude, or Copilot), or a clear interest in and willingness to learn them

Ready to apply?

Quick apply with your resume

OR

Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-C6O1PAHQ0/landing?u=1182753 

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