Client Support Technician Internship
Job Description
The Client Support Technician Internship will begin in May and end in August or December 2027.
What You’ll Do
The Client Support Technician Intern will assist in setting up, maintaining, and supporting corporate owned client-level computer equipment installed and in use within the Colony Brands facilities. The role includes supporting hardware and software troubleshooting and helps manage support ticket requests assigned via a centralized ticketing system. In addition, you will be responsible for:
- Assembly and configuration of PC / MAC hardware
- Documentation and mentoring of the Help Desk
- Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions
- Windows 10 / 11 Imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools
- Apple OS Imaging and/or patching skills utilizing JAMF
- End User Support for Mobile Phones / Tablets via Microsoft Intune
- Citrix Client Troubleshooting
- SCCM Client Troubleshooting
- Microsoft E-Mail and Office Support via Office 365
- Printer / Copier / Audio Visual Troubleshooting and Support
- Active Directory User Account / Group and Permission Support
Qualifications
We are looking for highly motivated individuals to join our Employee Experience team with majors related to Computer Science and Networking & Security. Ideally you will have strong oral and written communication skills and the ability to work effectively with multiple personality type. Also, we are looking for:
- At least Junior Senior standing, recent graduates may be considered
- Cumulative GPA of 2.80 or higher
- Solid understanding of Windows Operating Systems (Mac also beneficial)
- Solid troubleshooting skills for client level hardware including desktops, laptops, mobile phones, tablets and printers
- Solid communication skills, verbal and written. Documentation and participation/contribution to team discussions will be part of the role.
- Experience with Microsoft Office, Anti-Virus Malware Tools and PowerShell would be beneficial for the role.
- Ability to work independently
This position is not eligible for remote work and would require you to work onsite in Monroe, WI for the duration of your internship.
Note: We do not offer sponsorship for any position at this time.
About Us
At SC Data Center we pride ourselves on being a customer-focused organization dedicated to excellence in information technology, and contact center services. As a proud affiliate of Colony Brands, one of North America’s leading multi-channel, direct-marketing companies, we leverage our extensive experience to deliver top-notch service and solutions.
Benefits Details
Internship Perks:
- Paid Opportunities - This is a paid opportunity to explore your career! All Interns are paid a competitive wage for their field.
- Employee Discounts - Our employee sales program offers employee discounts on items ordered from our fine catalogs and selected Outlet Store. Discounts range from 45% to 50% off.
- Time Off - We all need a little down time and all Interns enjoy paid time off during their internship.
- Health Club Membership - Take advantage of a FREE membership at the local YMCAs with full membership reimbursements.
- Health Insurance - Interns are offered Medical/Dental/Vision Insurance
- Business Casual Dress Code - Jeans are allowed year-round!
- Performance Updates - We provide interns with useful feedback regarding their performance throughout their internship. A formal mid-performance appraisal and final appraisal will be given.
- Training - Colony Brands provides all interns with the necessary hands-on training to make their internship experience successful.
- R. Kubly Family Foundation - The foundation will pay for your graduate or professional schooling in return for a commitment to live and work in Monroe, WI after you graduate. Visit www.rkublyfamilyfoundation.org for more details