The Client Support Technician provides Tier 1 technical and customer support in Windows/Linux workstation environments. The role handles help desk requests, troubleshooting, account provisioning, software and hardware support, basic networking, Microsoft 365 applications, printers, mobile devices, and ticket management.
Key Responsibilities
Provide Tier 1 technical support through phone, email, and live chat.
Troubleshoot Windows/Linux workstations in classified and unclassified environments.
Install and image Windows operating systems.
Support Microsoft Office, Microsoft 365, SharePoint, and cloud applications.
Troubleshoot printers and multifunction devices.
Support iOS and approved wireless devices.
Manage user accounts, permissions, and provisioning.
Install and troubleshoot approved software.
Create, update, and close help desk tickets with detailed documentation.
Follow help desk escalation procedures and knowledge-base processes.
Coordinate with Tier 1 and Tier 2 support teams for issue resolution.
Communicate technical information effectively to non-technical users.
Required Qualifications
DoD Secret or DoE L clearance.
DoD 8570 IAT Level II certification, such as Security+ CE.
HDI-CSR certification within 60 days of hire.
Experience in customer/technical support.
Strong written and verbal communication skills.
Working Place:
Kirtland Air Force Base, New Mexico, United States
Company
:
2026 Sept 10th Virtual IT/Cyber - SMS Data Products
Numbers & Facts
Location
Kirtland Air Force Base, New Mexico
Website
https://x.com/VetsHiredAi
Skills
Administrative Skillsunmatched
Cloud Applicationsunmatched
Communication Skillsunmatched
CompTIA Security+unmatched
Computer Workstationsunmatched
Customer Support/Serviceunmatched
DOE Clearanceunmatched
DOE-L (Secret Restricted Data)unmatched
DoD Directive 8140unmatched
DoD Directive 8570unmatched
DoD Secret Clearanceunmatched
Documentationunmatched
Hardware Administrationunmatched
Help Deskunmatched
IAT - Information Assurance Technicalunmatched
Identify Issuesunmatched
Knowledge Baseunmatched
Linux Operating Systemunmatched
Microsoft Officeunmatched
Microsoft Product Familyunmatched
Microsoft SharePointunmatched
Microsoft Windows System Administrationunmatched
Mobile Devicesunmatched
Network Supportunmatched
Online Chatunmatched
Presentation/Verbal Skillsunmatched
Printersunmatched
Problem Solving Skillsunmatched
Short Messaging Service (SMS)unmatched
Software Administrationunmatched
Technical Supportunmatched
User Account Administrationunmatched
Wireless Communicationsunmatched
Writing Skillsunmatched
iOSunmatched
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