Client Technologies Technician - Onsite Phoenix, AZ

Join Our Team at MasterCorp, Inc.!
At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

The Client Technologies Technician is the primary Level I user support resource for MasterCorp. You will be providing support and technical advice over the phone, via chat as well as working deskside. You will be responsible for logging, resolving and escalating trouble tickets as well as installing, modifying and making minor repairs to personal computer hardware and software systems, and provides technical advice and support to system users. As there are multiple locations where employees work, you may make site visits, as directed, to aid or to inventory/maintain on-premise equipment.

Saturday to Wednesday Schedule (Saturday & Sunday Remote, Monday to Wednesday in Phoenix Office)

Bilingual English/Spanish Preferred

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Deploys, maintains, repairs, and troubleshoots desktop hardware including but not limited to workstations, network printers, and desktop and software packages.
• Installs appropriate software images/packages such as operating systems, networking components, and office applications.
• Troubleshoots network issues, and ISP connections.
• Responsible for customer service and basic end-user training.
• Responsible for inventorying hardware, and proper procedures for entering support tickets.
• Provides telephone, in-person and online support to end-users.
• Coordinates activities with network services and DevOps teams.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
  

Experience and Education Requirements

• Associate degree or certificate in related field or at least 2 years of equivalent experience
• Basic computer troubleshooting skills
• Simple networking experience
• SQL experience a plus

Other Qualifications

• Adaptable to everchanging environments
• Ability to prioritize workloads appropriately
• Excellent problem-solving skills
• Written and verbal communication skills

The Client Technologies Technician is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management. 

Physical Requirements:

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching,  occasional ascending/descending, and repetitive motions. Employee must be able to perform the

essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
________________________________________

Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.