Client Vacation Research Associate

The Client Vacation Research Associate helps clients explore and organize vacation options that fit their individual interests, preferences, and budgets. This remote opportunity combines customer service, online research, organization, and professional communication.

Associates will assist clients from the beginning of the planning process through the completion of their reservations. No previous travel industry experience is necessary. Step-by-step training, planning resources, and ongoing educational opportunities are provided.

Responsibilities

• Consult with clients to understand their desired destinations, dates, budgets, and vacation expectations.
• Research hotels, resorts, cruises, vacation packages, transportation, tours, and activities.
• Compare available options based on location, amenities, policies, and overall client needs.
• Prepare clear and organized vacation recommendations.
• Answer general questions about destinations, accommodations, and reservation procedures.
• Assist clients with completing reservations and checking all information for accuracy.
• Organize confirmation numbers, client notes, payment deadlines, and other important details.
• Provide reminders about documentation, deadlines, and vacation preparation.
• Monitor reservations and communicate applicable updates or changes.
• Maintain friendly and professional communication throughout the planning process.
• Protect confidential client and reservation information.
• Follow up after travel to gather feedback and maintain the client relationship.
• Participate in required training and ongoing professional education.
• Develop a personal client base through networking, referrals, and consistent service.

Requirements

• Applicants must be at least 18 years of age.
• Applicants must currently reside in the United States or Mexico.
• Reliable internet service and access to a computer or compatible device are required.
• Applicants must possess strong written and verbal communication skills.
• Applicants must demonstrate excellent organizational and time-management abilities.
• Careful attention to names, dates, deadlines, and reservation details is required.
• Applicants must be comfortable using websites, email, virtual training, and online systems.
• Applicants must be able to work independently and follow established procedures.
• Applicants must be willing to complete required training and continued education.
• Customer service, hospitality, research, office support, or event-planning experience is helpful but not required.

What We Offer

• Flexible scheduling and a remote work environment.
• Training designed for individuals without previous industry experience.
• Continued support and professional development.
• Access to online planning resources and supplier education.
• Opportunities to develop repeat business and client referrals.
• Ability to work around many existing personal or professional responsibilities.