Clinic Services Representative (CSR)

Medical Analysis-GHV
Location: Springfield Robertson County Employee Clinic – Springfield, TN

Position Summary

Medical Analysis-GHV is seeking a dependable, organized, and patient-focused Clinic Services Representative (CSR) to join our team at the Springfield Robertson County Employee Clinic, an employer-sponsored health clinic in Springfield, TN.

This position is ideal for someone who enjoys working with people, providing exceptional customer service, and supporting the daily operations of a busy medical office. The CSR serves as the primary point of contact for patients and provides essential front-office and administrative support to our clinical team.

Key Responsibilities

• Greet patients, manage check-in and check-out, and provide a welcoming clinic experience.

• Answer phones, manage clinic emails, and coordinate patient appointments.

• Verify patient information, maintain eligibility lists, and assist with registration and intake paperwork.

• Accurately enter and maintain patient information in the electronic medical record (EMR) system.

• Assist with scanning, filing, medical records requests, and general administrative duties.

• Assist with breath alcohol testing (BAT) and DOT/non-DOT drug screen collections as needed, with appropriate training.

• Support providers and clinical staff to ensure efficient patient flow and daily clinic operations.

• Maintain patient confidentiality and comply with HIPAA requirements.

Qualifications

• High school diploma or equivalent required.

• Previous experience in a medical office, healthcare setting, or customer service role preferred.

• Experience with electronic medical records (EMR); eClinicalWorks preferred.

• Proficiency in Microsoft Office, including Word, Excel, and Outlook.

• Excellent communication, organizational, and multitasking skills.

• Strong attention to detail, dependability, and professionalism.

• Ability to work independently while contributing to a positive, team-oriented environment.

• Experience with occupational health, DOT testing, or employer-sponsored clinics is a plus.

What We're Looking For

We're looking for a friendly, reliable team player who takes pride in providing excellent patient service. The ideal candidate is proactive, detail-oriented, comfortable managing multiple responsibilities, and committed to creating a positive experience for every patient.

Benefits

Medical Analysis-GHV offers competitive compensation and a benefits package for eligible employees, including health, dental, and vision insurance, paid time off (PTO), paid holidays, and retirement benefits.

Join Our Team!

If you're passionate about helping others and enjoy working in a supportive healthcare environment, we'd love to hear from you!

Apply today to join Medical Analysis-GHV at our Springfield Robertson County Employee Clinic.