Clinic Support Team Member II

The Jamestown Family Health Clinic (JFHC) Clinic Support Team Member II will process patient appointments, manage, store and process patient health information according to HIPAA guidelines, CMS regulations and all other JFHC policies, contracts, and agreements. This position will focus on quality customer service for staff and patients while maintaining confidentiality and performing services that support patient care.

Schedule:

Monday-Friday: 8AM - 5PM

Essential Functions

• Process medical record releases in and out of the JFHC

• Scan and commit all clinic documents to charts

• Review, sort, and forward incoming e-faxes to Care Teams

• Process patient referrals for specialty care and tests

• Track and follow-up on referrals

• Check-in patients arriving for appointments

• Schedule patient appointments

• Perform registration pre-visit work queues

• Prepare and send Results Letters to patients

• Take phone calls from patients and other medical providers

• Answer questions and provide information according to JFHC policies

• Communicate effectively with internal staff throughout the JFHC

• Keep the JFHC informed of changes in local health care impacting JFHC Providers and patients

• Process prior authorizations needed for patient services and pharmacy

• Register new patients in the Electronic Health Record system

• Adhere to all JST and JFHC policies and procedures, including but not limited to standards for safety, and work practices as described in the JFHC Occupational Exposure Control Plan and HIPAA

• Perform additional duties as assigned

Requirements

• High School Diploma or equivalent

• Completion of 1-2 years (4-6 quarters) of an accredited Medical Assistant Program

• Basic First Aid/CPR from the American Heart Association

• Maintain current Washington State Medical Assistant certification at levels A, C and E

• Experience and knowledge of EPIC

• Minimum of two (2) years of experience in a health care setting

• Knowledge of CPT and ICD-9 coding procedures and billing processes

• Knowledge of basic medical terminology

• Prior customer service experience

• Experience using common office machines including copiers, fax, and scanners

• Computer proficiency in Microsoft Suite

• Exceptional interpersonal skills including effective verbal and written communication

• Knowledge of types and names of common prescription medications

• Knowledge of primary care services and the local health care system

• Possess a Valid Washington State Driver's License

• Must be able to successfully pass criminal background investigation

• Uphold all current vaccine requirements for employment

Preferred Qualifications

• Associates Degree

• Experience with multi-line telephone systems

• Knowledge of office administrative operations, including personnel management, and compliance

• Excellent organization skills and the ability to prioritize multiple tasks

• Effective time management, decision-making, and problem-solving skills

• Demonstrate initiative, work independently with little supervision

• American Indian/Alaska Native preferences apply

Why Join the Jamestown Family Health Clinic?

Become part of a team dedicated to providing quality healthcare and making a meaningful difference in the community. At Jamestown Family Health Clinic, your contributions help ensure patients receive the care, attention, and support they deserve.

Apply today and take the next step in your healthcare career!