Clinical Associate

The incumbent will be a team member in the day to day operation of multiple brick and mortar and/or mobile clinic sites. Duties will include making clinic appointments, on-boarding clinic customers; collecting screening results to enter into computerized database(s); participating in in-house and outreach marketing of program, expansion of customer population and education; patient follow-up. Other will include quality improvement involvement of the program. Regular attendance is required to perform the functions of this position. lncumbent will maintain a customer-oriented awareness in acknowledging and responding to needs as they occur that customer satisfaction is met at all times. Essential Position Functions & Duties 70% Clinic Operations Enter all program patients on appropriate tracking spreadsheet; grant or insurance. Check mammogram results in Epic and enter results on paper chart. Coordinate with mammogram techs on follow-up for any abnormal mammogram results. Enter updates on spreadsheet. Follow abnormal mammogram patients in Epic to ensure patient compliance. Coordinate with N.P. on which patients receive HPVs and colorectal tests. Check MyLabBox for a[[ HPV results. Check with N.P. for colorectal results. Follow positive H PVs in Epic if follow-up is at Ochsner-LSU. lf they are going elsewhere tor +HPV follow-up, send a certified tetter. Follow positive colorectal tests in Epic if follow-up is at Ochsner-LSU. lf patients are going elsewhere for follow-up, send a certified letter. Update spreadsheet with results and any follow-up appointments/results. Coordinate with Nurse Practitioner on the numbers for Wisewoman, confirm LBCHP quantification, and add these patients to the LBCHP tab on the grant spreadsheet. 25% Administration At the end of each month, create invoices for each grant and Ochsner (for insurance and grant patients) and email to all appropriate recipients. I have created invoice templates for each to streamline this process. For LBCHP invoicing, prepare spreadsheet invoice and add correct numbers to LBCHP fee sheet. Send certified tetters to non-compliant patients. Retrieve online referrals from LBCHP and call patients to navigate them. Patients will be in Redcap (a New Orleans log-in is required). Enter all qualified LBCHP patients into Catalyst; enter patient navigation information when appropriate. Check follow-up appointments in Epic and navigate as needed. When follow-up is complete, enter patients into Redcap, upload paper chart, then shred paper chart. Be available as a resource for patients to contact as needed. Assist with Bcc Medicaid enrollment. 5% Other Assist with all other requests from supervisor in support of the program operations.