The Clinical Case Manager oversees and coordinates client services across an assigned caseload, ensuring that resources are allocated efficiently and that service delivery aligns with organizational policies and standards. This role serves as a central point of coordination among clients, external service providers, and internal teams, driving timely resolution of issues and consistent case progress. The position contributes meaningfully to the quality and integrity of case outcomes through diligent recordkeeping and process adherence.
Essential Functions
Manages an assigned caseload by monitoring case progress, tracking milestones, and ensuring timely follow-through on service plans and action items.
Coordinates communication and information exchange between clients, service providers, and internal departments to facilitate seamless service delivery.
Maintains accurate, complete, and up-to-date case records in case management systems, ensuring documentation meets organizational and regulatory standards.
Identifies and resolves case-related issues or service gaps promptly, escalating complex matters to appropriate personnel as needed.
Develops and implements administrative procedures and workflow improvements to optimize case management operations and support organizational efficiency.
Allocates and monitors resources across cases to ensure equitable and effective service delivery in accordance with established policies.
Prepares reports and summaries on caseload status, outcomes, and trends to support program oversight and decision-making.
Required Qualifications
Associate degree in human services, social work, public administration, business administration, or a related field, or equivalent professional experience.
Demonstrated experience coordinating or managing cases, client services, or related administrative functions.
Proficiency with case management software or comparable database and records management systems.
Strong organizational skills with a detail-oriented approach to documentation, recordkeeping, and process adherence.
Effective written and verbal communication skills, with the ability to liaise clearly across clients, service providers, and internal teams.
Preferred Qualifications
Bachelor's degree in a relevant field or equivalent combination of education and experience.
Experience developing or refining administrative workflows and standard operating procedures within a case management or human services environment.