Our Client, a Retail Pharmacy company, is looking for a Clinical Coordinator II - MTM for their Remote location.
Responsibilities:
- Make outbound calls to engage patients and prepare them for a conversation with the pharmacist.
- Collect and accurately enter list of member's current medications.
- Prepare and send communications (e-mails/faxes) to health care professionals to facilitate resolution of medication related problems identified by the pharmacists
- Receive inbound calls and provide proper support to patients, including engaging members to speak with pharmacists and/or triaging questions to appropriate staff
- Facilitate and coordinate the daily mailing of documents directed to participating members.
- Other responsibilities as directed by supervisor and/or manager
- Medication Therapy Management supports the company vision to help people on their path to better health by performing MTM for members at the highest-risk of having medication related problems.
- The team of pharmacists, technicians, and coordinators work together to identify problems and coordinate care to facilitate resolution to ensure the member is on an optimized medication regimen to help them reach their health-related goals.
- The staff is trained to use the innovative skill of behavioral modification and interviewing, which is a key driver to positively impact member health outcomes.
Requirements:
- Previous experience in a call center environment
- Experience maintaining focus and meeting goals in a work from home environment.
- Excellent spoken and written communication skills
- Basic computer skills and proficiency with Microsoft Office products.
- Exceptional prioritization and organizational skills
- Acts with integrity and uses sound judgment in dealing with confidential information
- Licensed Pharmacy Tech preferred
- Familiarity with prescription medications preferred
- Verifiable High School diploma or GED required
- Licensed Pharmacy Tech preferred
- Familiarity with prescription medications preferred
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities