Job Description
Amazon Pharmacy is committed to building the future of pharmacy with innovative technology to deliver on being the earth's most customer centric Pharmacy. To get there, we need exceptionally talented, bright, and driven people to deliver this unique service with the highest quality. If you are passionate about the future of healthcare, this is your chance to make history by joining the Clinical Customer Care team.
The Clinical Customer Care Team is an extension of the Customer Care Team. Pharmacists on the Clinical Customer Care Team act as the customer facing pharmacist and are the main source of clinical knowledge for our customers and for the Customer Care team.
Candidates must have an active Registered Pharmacist license with the Arizona Board of Pharmacy. Must reside in the state of Arizona and be able to commute to and complete all shifts from the Phoenix office. Must obtain a Minnesota pharmacist license within 90 days of being hired into this role.
Key job responsibilities
- Speaking with customers over the phone, chat and via email about issues, including but not limited to drug interactions, adverse drug reactions, new medication counseling, and drug omission counseling
- Supporting Customer Care and Clinical Customer Care team members with questions that need to be answered
- Researching and completing customer requests via our task based system. These tasks can include but are not limited to reviewing shipments for completeness and clinical risk, providing OTC recommendation, assisting with regulatory requirements, and responding to customer callback requests
- Investigating, reporting, and speaking with customers and prescribers about potential Medication Related Events and PHI breaches
- Researching and recommending OTC products for customers
- Speaking with customers and addressing complaints
- Completing miscellaneous tasks as needed. These tasks can include but are not limited to prescription transfers, speaking with medical offices, verifying prescriptions, and completing various billing related tasks
- Maintain an advanced understanding of all Amazon Pharmacy's policies and procedures as well as products and services
- Maintain confidentiality of all customer information
- Collaboration with teammates and other teams
- Customer centric and commitment to quality
- Participation in personal growth and development
About the team
Numbers & Facts
| Location | Phoenix, AZ |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
- Adverse Eventsunmatched
- Billingunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Drug Interactionsunmatched
- Healthcareunmatched
- Healthcare Customer Serviceunmatched
- Medical Officeunmatched
- Medicationsunmatched
- Pharmacyunmatched
- Prescription Drugsunmatched
- Regulatory Requirementsunmatched
- Resolve Customer Issuesunmatched
- Riskunmatched
- Service Deliveryunmatched
- Technical Deliveryunmatched
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