Clinical Excellence Specialist

Description

Clinical Excellence Specialist

Help Strengthen Clinical Care and Make a Meaningful Impact!

New Season is seeking a passionate and collaborative Clinical Excellence Specialist to support clinical quality, consistency, and operational excellence across our treatment centers nationwide.

In this highly visible, field-based role, you'll partner with clinical teams and leadership to strengthen patient-centered care, improve clinical practices, provide staff education, and support quality improvement initiatives. You'll serve as a trusted resource, educator, and partner, helping our teams deliver consistent, high-quality substance use disorder treatment.

If you enjoy developing others, improving clinical programs, and making a meaningful difference in patient care, we'd love to hear from you!

What You'll Do:

• Provide hands-on clinical program support through frequent on-site visits and virtual collaboration with treatment centers nationwide.
• Partner with Program Directors, Clinical Supervisors, counselors, and leadership to promote high-quality, patient-centered treatment services.
• Identify clinical challenges, operational barriers, and opportunities to improve patient engagement, retention, and overall care.
• Support implementation of organizational clinical standards, evidence-based practices, and quality improvement initiatives.
• Conduct patient chart and clinical documentation reviews to evaluate accuracy, completeness, timeliness, and compliance with established standards.
• Help improve intake assessments, treatment planning, progress notes, discharge documentation, and clinical workflows.
• Identify documentation trends and training opportunities, track findings, and support measurable improvements.
• Provide on-site and virtual education to clinical staff on documentation standards, patient engagement, clinical workflows, and best practices.
• Collaborate with the Training Department and clinical leadership to support staff onboarding, professional development, and standardized training resources.
• Support the implementation and expansion of clinical services, including Intensive Outpatient Programs (IOP), Medication for Opioid Use Disorder (MOUD), and counseling services.
• Review clinical quality indicators and center-level performance data to identify trends and recommend improvements.
• Prepare reports, summaries, and presentations outlining clinical findings, recommendations, and progress toward quality goals.
• Collaborate with Operations, Compliance, Authorization, Training, and other departments to support clinical excellence initiatives.
• Promote accountability, continuous improvement, and a supportive learning environment across treatment centers.
• Maintain patient confidentiality and compliance with HIPAA, 42 CFR Part 2, and applicable regulatory requirements.
• Perform other duties as assigned.

What We're Looking For:

• Education: Master's degree in Counseling, Psychology, Social Work, Behavioral Health, or a related field required.
• Licensure: Professional clinical licensure is not required.
• Experience: Minimum of two (2) years of experience in substance use disorder treatment, behavioral health, clinical program support, or a related healthcare setting.
• Strong understanding of substance use disorder treatment principles and patient-centered care.
• Familiarity with methadone, buprenorphine, and other medications used in opioid use disorder treatment.
• Knowledge of clinical documentation standards, confidentiality requirements, and healthcare compliance practices.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to build relationships, provide constructive feedback, and support clinical staff development.
• Proficiency with Google Workspace and related business systems.
• Ability to work independently, maintain confidentiality, and collaborate with multidisciplinary teams.

Preferred Qualifications:

• Experience in Opioid Treatment Programs (OTP), Medication for Opioid Use Disorder (MOUD), or Intensive Outpatient Programs (IOP).
• Experience with clinical documentation reviews, quality improvement initiatives, or clinical program implementation.
• Experience providing staff education, training, or professional development support.
• Experience supporting multiple healthcare locations or treatment centers.
• Experience working with third-party payers.

Additional Position Details:

• Travel: Approximately 80% travel required, including overnight stays and visits to treatment centers across multiple states.
• Work Environment: Field-based position with work performed at treatment centers, in office environments, and remotely when appropriate.
• Flexible scheduling is required to accommodate treatment center visits, staff training, and organizational priorities.
• Must be comfortable working directly with multidisciplinary clinical teams and organizational leadership.

Why Join New Season?

For over 30 years, New Season has been a leading provider of specialized care for individuals living with Opioid Use Disorder (OUD). Our mission is to help individuals and communities overcome opioid addiction through compassionate, evidence-based treatment.

As a Clinical Excellence Specialist, you'll have the opportunity to make a meaningful impact beyond a single treatment center by helping strengthen clinical programs, support professional development, and improve the patient experience across our organization.

Ready to help elevate clinical care and support the teams making recovery possible? Apply today and join New Season!

Colonial Management Group, LP./New Season provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job or State Requirements

Master's degree in counseling, psychology, social work, behavioral health, or a related field. Experience in substance abuse treatment/MAT is required. Professional Clinical Licensure is not required.