Clinical - Exception Template

Exception Template - Infusion Care Coordinator - 590066

"Position Purpose: Collaborate with the pharmacists to coordinate patient care for patients receiving infusion therapy

Education/Experience: High school diploma or equivalent. 3+ years of retail, hospital or mail order pharmacy experience. Working knowledge of Microsoft Suite and pharmacy systems. Current state s technician license or Certified Pharmacy Technician (CPhT) certification."

"" Coordinate the treatment process from initiation to the conclusion or discontinuation of therapy
" Under direct supervision of a pharmacist performs prescription data entry functions
" Coordinates home nursing services
" Assists and maintains all related pharmacy records (prescription logs, care plans, medication profiles, and any other related files) as determined by the pharmacist
" Obtain verbal authorizations and request detailed clinical information from prescribers
" Track and triage coverage determination requests submitted from providers and determine if a pharmacist review is required
" Approve coverage determination requests based on defined criteria
" Respond to client inquiries regarding authorization approvals and PBM on-line applications"

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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"Position Purpose: Collaborate with the pharmacists to coordinate patient care for patients receiving infusion therapy Education/Experience: High school diploma or equivalent. 3+ years of retail, hospital or mail order pharmacy experience. Working knowledge of Microsoft Suite and pharmacy systems. Current state s technician license or Certified Pharmacy Technician (CPhT) certification." "" Coordinate the treatment process from initiation to the conclusion or discontinuation of therapy " Under direct supervision of a pharmacist performs prescription data entry functions " Coordinates home nursing services " Assists and maintains all related pharmacy records (prescription logs, care plans, medication profiles, and any other related files) as determined by the pharmacist " Obtain verbal authorizations and request detailed clinical information from prescribers " Track and triage coverage determination requests submitted from providers and determine if a pharmacist review is required " Approve coverage determination requests based on defined criteria " Respond to client inquiries regarding authorization approvals and PBM on-line applications"
Story Behind the Need
What is the purpose of this team? What is driving this need? (ex. Backfill for FTE or CW, new project, business growth) Describe the surrounding team (team culture, work environment, etc.) & key projects. Do you have any additional upcoming hiring needs, or is this request part of a larger hiring initiative?		To provide exceptional customer service and support to patients receiving specialty medications. This role focuses on coordinating and scheduling medication deliveries, communicating with patients regarding their prescriptions, and ensuring a smooth and positive experience throughout the medication fulfillment process. Backfill for FTE Fast-paced call center. Taking inbound calls to schedule medication deliveries, answering questions or concerns.
Typical Day in the Role
Walk me through the day-to-day responsibilities and a description of the project (Outside of the Workday JD). What are performance expectations/metrics? What makes this role unique?			Answer inbound patient calls and assist with questions, concerns, and delivery needs. De-escalate upset or frustrated patients. Coordinated delivery dates and times to ensure patients receive their medications. Document all patient interactions. Communicate with pharmacists, co-workers, and other departments to resolve delivery or mediation related issues. Participate in team communication and assist coworkers.
Candidate Requirements
Education/Certification	Required: High School Diploma or GED				Preferred:
Licensure	Required: Pharmacy Technician License				Preferred:
Years of experience required: 3+ years of retail, hospital or mail order pharmacy experience Disqualifiers: Additional qualities to look for:
Top 3 must-have hard skills stack-ranked by importance			1	Strong Customer service and the ability to de-escalate calls
			2	Ability to multitask in a fast-paced environment
			3	Reliable
Candidate Review & Selection
Shortlisting process Candidate review & selection Interview information Onboard process and expectations			Projected Manager Candidate Review Date:			1-2 days post shortlisting
			Type of Interviews:			Team camera on
			Required Testing or Assessment (by Vendor):
Next Steps
Do you have any upcoming PTO?			10/12-10/16
Colleagues to cc/delegate			Loan Nguyen (PTO 10/12 10/13)
Compliance Questions
(Department of Defense) Will this role operate, support, or utilize DOD data, systems, and/or infrastructure, requiring a National Agency Check with Law and Credit Checks (NACLC)? (Vendors: If yes, NACLC check is required).			No