JOB SUMMARY:
The Clinical Systems Informatics Analyst serves as a key liaison between clinical operations and Information Technology, combining clinical workflow expertise with application analysis, design, build, implementation, and optimization.
This position works closely with clinicians, operational leaders, providers, and IT teams to translate clinical needs into effective technology solutions within the electronic health record (EHR) and other clinical applications. The analyst evaluates workflows, identifies opportunities for improvement, supports system configuration and implementation, and helps optimize clinical systems to improve patient care, safety, efficiency, and the user experience.
The ideal candidate has direct clinical experience, a strong understanding of healthcare workflows, strong analytical and technical aptitude, and an interest in using technology to improve clinical care. Previous EHR or clinical application experience is preferred but not required. A nursing background may be beneficial but is not required.
DUTIES AND RESPONSIBILITIES:
- Serves as a liaison between clinicians, providers, operational leaders, Information Technology, and vendors to identify needs and develop effective clinical technology solutions.
- Applies clinical workflow knowledge to the design, configuration, build, implementation, support, and optimization of the EHR and other clinical applications.
- Analyzes clinical and operational workflows and recommends opportunities for standardization, improved efficiency, patient safety, usability, and automation.
- Gathers and translates clinical and operational requirements into system configuration, application design, and workflow solutions.
- Performs or supports application configuration, build, testing, validation, implementation, upgrades, enhancements, and integrations for assigned clinical systems.
- Troubleshoots application and workflow issues, identifies root causes, coordinates resolution, and documents system changes and decisions.
- Partners with clinical leaders and frontline staff to evaluate system performance, identify optimization opportunities, and support adoption of new technology and workflows.
- Provides education, coaching, at-the-elbow support, and guidance to users and super users as needed.
- Participates in application governance, change control, project activities, system upgrades, and new clinical service or departmental implementations.
- Maintains knowledge of assigned applications, clinical informatics practices, regulatory requirements, patient safety principles, and emerging healthcare technology.
- Participates in an on-call support rotation and provides after-hours support for critical clinical applications and operational issues as required.
- Performs other duties and responsibilities as assigned.
EDUCATION AND RELATED EXPERIENCE:
Required:
- Bachelor’s degree in nursing, allied health, healthcare administration, health informatics, information systems, or a related field, or an equivalent combination of education and relevant experience.
- Minimum of three years (3) of healthcare experience with a strong understanding of clinical operations and workflows.
- Minimum of three years (3) of Direct clinical experience in an acute care, ambulatory, ancillary, or other patient-care environment.
- Demonstrated ability to analyze clinical workflows, identify problems, and develop practical solutions.
- Strong technical aptitude and demonstrated ability to learn new systems and technologies.
- Strong analytical, organizational, communication, and problem-solving skills.
- Ability to effectively collaborate with clinical, operational, and technical stakeholders.
Preferred:
- Experience working with an electronic health record or other clinical information system.
- Experience configuring, building, implementing, supporting, or optimizing an EHR or clinical application.
- Experience with MEDITECH Expanse or another enterprise EHR platform.
- Experience participating in clinical application implementations, upgrades, testing, workflow design, or optimization initiatives.
- Clinical licensure or certification in nursing, respiratory therapy, pharmacy, laboratory, radiology, rehabilitation, or another healthcare discipline.
- Informatics, healthcare technology, project management, or related professional certification.