Role Summary
Under the supervision of the Administrator and Home Health Manager, the Clinical Intake Coordinator maintains office functions of the Home Health Department. Responsibilities include answering phone calls, obtaining authorizations, and scheduling. The role requires maintaining medical records in accordance with Federal, State, and County guidelines, as well as company policies and procedures. The Clinical Intake Coordinator collaborates effectively with colleagues and stakeholders to promote company values, team culture, and mission.
Duties and Responsibilities
- Assist in coordinating Home Health services for participants in a timely manner.
- Receive referrals and coordinate home health orders from providers, handling the intake process with all involved parties.
- Coordinate IV therapy treatments with vendors as needed.
- Schedule visit times and appointments as needed.
- Enter patient demographics into required electronic medical record systems.
- Provide clerical assistance to the Home Health Manager.
- Maintain a good working rapport with the IDT team, providers, home health team, and other departments.
- Audit new admission paperwork to ensure a complete medical record.
- Enter new participant data in EMR records and make welcome calls to confirm information.
- Provide exceptional customer service to external and internal customers, resolving requests in a timely and accurate manner.
- Ensure appropriate notification of participants regarding financial responsibility, benefit coverage, and payor authorization for services.
- Work collaboratively with individuals and community referral sources seeking services.
- Be willing and able to work a varied schedule that may include evenings, nights, weekends, and overtime.
- Complete all required documentation in a timely and accurate manner.
- Protect privacy and maintain confidentiality of all company procedures and information about team members, participants, and families.
- Follow company policies and procedures and participate in required Quality Improvement activities, staff training, and meetings.
- Communicate regularly with Supervisor and team regarding workload and priorities.
- Complete all mandated trainings and education on time.
- Complete all mandated occupational health screenings as needed.
- Exercise flexibility in performing assignments as business needs evolve.
- Other duties as assigned.
Skills and Qualifications
- Minimum of two years' experience in patient intake or medical office administration.
- Strong affinity for customer service.
- Basic working knowledge of insurance plans and medical requirements.
- Ability to effectively handle multiple priorities within a changing environment.
- Working knowledge of office management and filing systems.
- Proficiency in Microsoft Office and data entry experience necessary.
- Excellent organizational and communication skills.
- Ability to work independently with minimal supervision.
- Demonstrated ability to prioritize in a fast-paced environment.
- Experience and competency working with people from diverse backgrounds and cultures.
- Commitment to unlocking the full potential of our most vulnerable seniors.
- Bilingual English/Spanish preferred.
Schedule
M-F, 40 hours per week. Must reside in CA and be able to work a hybrid schedule from one of the designated locations.