SummaryThe Center Administrator is responsible for managing the operations of an urgent care clinic and all non-physician clinic staff. The Center Administrator must ensure the quality of patient care, the maintenance of clinic building and supplies, and that complete and accurate charges are attributed to each patient.
Essential Functions
- Create, maintain, and adjust work schedules to ensure optimal staffing across functional areas within clinic.
- Supervise, evaluate, and discipline non-physician staff as appropriate.
- Ensure staff compliance with company policies and procedures and state and federal rules and regulations.
- Ensure employees are adequately trained to perform their assigned duties safely and correctly.
- Monitor clinic activity and patient flow to ensure efficient and effective patient care.
- Ensure that medical care is delivered in accordance with physician instructions.
- Investigate and resolve patient and staff complaints, referring issues to others as needed.
- Oversee compliance with front office procedures and ensure accuracy of financial transactions.
- Maintain the cleanliness of the facility through use of clinic staff and other support staff.
- Maintain adequate stock of clinic supplies and place orders for inventory when necessary.
- Develop strategies to increase market awareness of urgent care and occupational health services in the local area.
- Coordinate and oversee one (1) community event per month to attract new patients and bring awareness to the clinic.
- Represent the company through calling on local businesses, medical practices, presentations, or industry events and assume full accountability for the ongoing management of these opportunities.
Marginal Functions
- Interview and recommend candidates for hire for front office medical receptionist, medical assistant, x-ray technician, etc.
- Participate in team meetings with other clinic managers.
- Other duties and responsibilities as assigned.
Qualifications
- Four-year college degree preferred
- Minimum of two years’ experience working in a supervisory role in a medical office
- Computer proficiency
- Demonstrated skills in written, verbal and consultative communications
- Ability to deliver high levels of customer service and achieve customer satisfaction
- Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.)
- Understanding of revenue cycle management
Physical Demands required for this position include: the ability to speak clearly, hear clearly, close vision, the ability to stand for extended periods, the ability to reach and bend, periodic lifting and moving of items of no more than ten (10) pounds, and walking.
Work Environment while performing the duties of this job are working in an indoor healthcare environment, working with a moderate noise level, working with a potential exposure to bloodborne pathogens and diseases with a requirement to wear appropriate PPE, (ie. gloves, masks, etc.) Benefits (available for full-time employees ONLY)
- Medical
- Dental
- Vision
- 401(k)
- Life/AD&D
- STD
- LTD
PS: It’s All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.