Clinical Manager (Memphis)

About the Company

We’re ChenMed/Dedicated Senior Medical Center and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed/Dedicated Senior Medical Center is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

About the Role

The Clinical Manager is an active leadership role responsible for the day-to-day management of back office center operations, which may include but is not limited to: clinical quality, compliance, human resources, patient experience and direct team member supervision. The incumbent in this role oversees the hiring, performance management, training and day-to-day functions of center team members, including but not limited to: MAs (all levels), Pharmacy/Medication Technicians and X-ray Technicians. He/She collaborates with Center Leadership to design and implement clinical operation strategies that help the center meet/exceed organizational goals. The Clinical Manager demonstrates thorough knowledge and proficiency in healthcare data analytics, clinical protocols and leadership to ensure the center’s successful operation.

Responsibilities

• Day-to-day management of back office center operations, which may include but is not limited to:
• Clinical quality
• Compliance
• Human resources
• Patient experience
• Direct team member supervision
• Oversees the hiring, performance management, training and day-to-day functions of center team members, including but not limited to:
• MAs (all levels)
• Pharmacy/Medication Technicians
• X-ray Technicians
• Collaborates with Center and Divisional leaders to provide VIP service to patients, family members and staff.
• In partnership with Center leadership, manages clinical operations to ensure organizational objectives relative to clinical performance metrics, growth strategy and membership goals are regularly met and/or exceeded.
• Ensures proper back office staffing scheduling, approves staff payroll and PTO, plans for and manages staffing shortages.
• Performs direct patient care duties as/when needed. Patient care may include all duties roles and responsibilities of a Care Promoter.
• Uses data analytics and dashboards to assist with the development and execution of business strategies that increase revenue and quality ratings (HEDIS/STARS/Clinical Gaps) and support our core model.
• Develops protocols and procedures to improve staff productivity.
• Collaborates with PCPs to coach and manage clinical staff performance; implements progressive improvement plans and disciplinary action when needed.
• Manages medical equipment and supply inventory.
• Ensures availability and proper preventative maintenance of emergency equipment.
• Troubleshoots malfunctions, initiates service and repair requests and inspects new equipment.
• Ensures key performance targets are met, including but not limited to:
• Key Performance Metrics (KPI) metrics
• Wait times
• Patient experience
• Staff engagement and turnover
• Leads high quality selection, hiring and on-going training and education for clinical staff and Pharmacy/Medication Technicians.
• Facilitates orientation and onboarding of new clinical team members ensuring they are fully trained in their duties including philosophy of care, patient flow and clinical competencies.
• Ensures regulatory compliance with OSHA, HIPAA and other governing agencies.
• Enforces clinical and quality standards and internal audit requirements of ChenMed.
• Completes all required training to dispense medications from medication room.
• Performs other duties as assigned and modified at manager’s discretion.

Qualifications for the job:

• High school diploma or GED equivalent required
• BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred
• Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered
• A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required
• A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred
• IV Therapy certification for LPNs where required by State Board of Nursing
• Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment
• Experience working with geriatric patients is preferred
• EMR system experience a plus

Required Skills

• Highly developed healthcare operations and clinical acumen
• Superb knowledge and understanding of general clinical operations, practices, techniques, medical products, processes and procedures
• Advanced skill in screening patients, medication administration, wound care, vital signs, and drawing blood and other specimens for laboratory work