Clinical Operations Lead

Swish Dental is a privately owned and operated dental practice with the patient in mind. We are more than a place to get a perfect smile, we empower patients and employees to be their best. Through our core values we have created an environment that is inclusive, fun, and welcoming for everyone.

Summary

A Clinical Operations Lead is committed to exceptional customer service and works well in a team environment! Must have great patient rapport, keen on educating patients about oral hygiene, and comfortable discussing pending dental treatment. A strong work ethic is essential, as well as being a team player, responsible and organized. They will provide leadership to each studio while establishing and maintaining well-trained, stable and successful team members that are engaged and accountable for meeting and exceeding the goals of the studios.

Main Duties and Responsibilities

Successfully manage the RDAs at 4+ dental studios in the Austin area with minimal upper management oversight

Cover chairside as needed to ensure team success

Travel to manage location or for coverage is required

Help fellow studios with duties/ coverage as needed

Monitor and track KPI trends

Track RDA goals and bonuses

Collaborate with RMs and RDH trainer to work through intra-office issues

Ensure equipment is well maintained at each studio

Recognize areas of development for staff to facilitate growth and ensure quality standards are met

Conduct ongoing performance reviews, provide written feedback at least once annually

Address patient complaints in an appropriate and professional manner, escalating concerns as needed

Maintain a healthy work environment by supporting our culture and mission

Adjust the schedule as needed depending on patient flow and overtime statuses

Communicate effectively and efficiently

Perform and analyze dental radiographs (x-rays) and scans

Obtain and update patient dental and medical history; ensure health history is updated for all returning patients at least annually

Sterilize and disinfect instruments, equipment, and patient rooms

Provide exceptional patient care throughout their visit

Examine patients to assess tooth and gum quality, signs of oral diseases, and provide preventive care, including oral hygiene

Collaborate with the clinical team to chart and code according to the ADA coding guidelines

Continuously increase dentistry knowledge and job skills

Adhere by State, Federal, and local compliance standards including OSHA, HIPAA, and Texas Dental Board

Maintain and inventory supplies and equipment

Ensure the clinical space is cleaned in compliance with ADA guidelines

Teach patients appropriate oral hygiene strategies to maintain oral health

Perform various studio tasks that often require the use of a computer

Perform duties in accordance to practice standards and The Dental Practice Act as it pertains to Registered Dental Assistants

Participate in on- and off-site team-building activities/events with a positive attitude to build co-worker relationships

Maintain a "team first" and "patient first" mentality

Continuously increase knowledge and job skills

Train others on relevant job skills and knowledge

Travel to visit and maintain each office

Other duties as assigned

Skills and Abilities

Fluent in English; verbal and written

Familiarity with dental terminology

Basic computer skills

Ability to travel around the Austin area

Professional demeanor

Strong interpersonal, people management and leadership skills

Excellent sales and customer service skills

Ability to remain organized and detail oriented in a fast paced environment

Time management skills with a proven ability to meet deadlines

Analytical and problem-solving skills

Ability to prioritize tasks and to delegate them when appropriate

High level of dental compliance knowledge

Education and Experience

High school diploma or equivalent required

Associate degree or higher preferred

1+ years of people management experience required

2+ years of experience in the dental field required

Texas Registered Dental Assistant license is required

2+ years of experience in a similar position is preferred

Experience in OpenDental, Apteryx, and Modento preferred

CPR and/or BLS certification preferred

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable qualified individuals with disabilities to perform the essential functions.

This position may be required to sit or stand for long periods

This position may be required to work more than 40 hours per week

This position is in a clinical studio environment which can be noisy and distracting

This position may be exposed to infectious diseases and/or blood borne pathogens

This position may be required to handle sharp objects

This position may be exposed to harmful chemicals and/or gasses

This position may be required to communicate with others to exchange information

This position may require repetitive motions that include the wrists, hands and/or fingers

This position may require the operation of machinery and/or power tools

This position may require the assessment of the accuracy, neatness and thoroughness of the work assigned

This position may require moving self in different positions to accomplish tasks in various environments including tight and confined spaces

This position may require medium work that includes moving objects up to 50 pounds

Swish Dental is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.