Clinical Operations Manager I

Department and Job Summary

The Clinical Education Department is responsible for the assessment and preparation of international healthcare professionals to practice in the United States. The department also serves ongoing educational and remediation needs for healthcare professionals at all stages of their employment with Avant.

The Clinical Operations Manager is responsible for directing, organizing and supervising the work of an offsite nursing staff, which includes registered nurses (RNs) on long term contract assignments at our client companies located throughout the United States. The Clinical Operations Manager will also provide clinical support to client healthcare facilities as needed in the absence of the Director of Clinical Operations.

Essential Functions of the Job

• Through effective and ongoing communication, the manager evaluates the performance of clinical staff and manages performance management plans as necessary.
• Mentors and coaches’ clinical staff; listens to concerns and provides counsel.
• Motivates staff to strive for professional excellence.
• Provides clinical education in accordance with our established curriculum, as necessary.
• As needed, communicate effectively with clients to ensure that clinicians are progressing through the orientation and transition period meeting all client expectations.
• Complies with company policies and procedures.
• Obtains essential clinical documentation and reporting in accordance with Joint Commission standards.

Marginal Functions of the Job

• Manages client relationships, ensures that realistic expectations are set in working with international clinicians, and fosters class-leading outcomes, ensuring Avant maintains a superior reputation with each client.
• Occasional travel to client sites as directed by the Avant executive team. (10%)
• Other duties as assigned

Normal Work Schedule

This is a full-time position. Standard business hours are Monday through Friday 8:00 AM to 5:00 PM. Additional time outside of these hours may be needed to complete the essential functions of the job. 

Education, Training, and Experience

• BSN preferred; work experience may substitute for education at the discretion of the VP of Clinical Operations.
• 5 – 7 years of experience as a Registered Nurse
• Minimum 2 years of leading people in an acute healthcare setting
• Exceptional written and verbal communication skills
• Comprehensive knowledge of nursing practice, applicable rules and regulations and industry standards.
• Must have excellent organizational skills and be an effective time manager and multi-tasker.
• High energy, positive, enthusiastic, intelligent, articulate, persuasive

Job Level Competencies

• Technical Skills: Intermediate ability to perform technical skills required for job role. This may include the use of specific technology, knowledge of job-specific tasks and concepts, etc. Intermediate ability to supervise project workflows for the team. Intermediate ability to handle routine tasks and non-routine tasks; and handle tasks with high level of complexity with some guidance.
• Communicates Effectively: Intermediate ability to communicate and network with key contacts outside own area of expertise. Intermediate skills in active listening and adjusting articulation and body language for presentations. Advanced ability to provide clear and concisely written, verbal and nonverbal communication.
• Develops Self: Intermediate ability to understand and apply an advanced range of experience, professional concepts, and Company objectives. Intermediate ability to take a lead role in projects that require advanced professional skills. Intermediate ability to mentor others in the area of specialization. Intermediate ability to continuously refine and update skills to stay current and progress in the field.
• Customer Focus & Teamwork: Intermediate ability to work independently to determine team and customer-centric methods for assignments. Intermediate ability to drive collaborative efforts and navigate team dynamics. Intermediate ability to address escalated customer feedback or concerns.
• Decision Making: Intermediate ability to leverage various selection methods and techniques to drive optimal results within the department. Intermediate ability to perform situational analysis and interpret risk data, including emotional intelligence and potential organizational impact. Intermediate ability to think critically in solo or group settings and manage time effectively. Intermediate ability to coach others on best practices.
• Innovation: Intermediate ability to develop ideas that establish new or improve business processes across a division or key functional area and increase productivity. Intermediate ability to address complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors with an innovative approach. Intermediate abilities in creativity, flexibility, continuous improvement, curiosity, experimentation, data analysis, entrepreneurship, collaboration, and strategic thinking.
• Quality & Results Oriented: Intermediate ability to self-monitor and correct work. Produces optimal results that impact one or more teams, departments, or divisions. Intermediate ability to demonstrate a commitment to excellence in their work and actively contributes to the development and improvement of processes and procedures. Intermediate ability to mentor colleagues on best practices for quality and results.
• Resourceful & Tenacious: Intermediate ability to use internal company policies and resources along with other external professional concepts to develop solutions to complex and critical issues.

Required Licenses, Certifications, and Other Specific Requirements of Law

• Health Insurance Portability and Accountability Act (HIPAA) certification and ability to obtain and maintain
• Active, unrestricted Registered Nurse license in the State of Florida\

Other Characteristics of the Position

Physical Demands:

• Stationary desk work for extended periods at a time
• Regularly required to communicate
• Infrequent lifting of office supplies up to 20 lbs.
• Vision abilities including close vision and ability to adjust focus

Work Environment:

• This job operates in a professional office environment.
• This role routinely operates standard office equipment.

Statement of Responsibility for Confidential Data

• Has access to, and requires daily use of, confidential records.
• Required by federal law to maintain strict confidentiality of “Avant” employee information and maintain security of such information.
• Proprietary Information and Non-Conflict Agreement required.

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. 

As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.