Clinical Operations Specialist

Title: Clinical Operations Specialist

Employee Classification: Clinical Operations Specialist

Campus: University of North Texas Health at Fort Worth

Division: HSC-Health Systems

SubDivision-Department: HSC-Health Systems & Clinical Aff

Department: HSC-UNT Health Student Health-345820

Job Location: Fort Worth

Salary: Commensurate with Experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

UNT Health is the academic clinical practice for the Health Science Center. Focused on improving health outcomes to build a healthier community. UNT Health primary and multispecialty care clinics are located on the UNT Health campus in Fort Worth. Our care teams extend to local hospitals, surgery centers, long-term and continuing care centers, and mobile and in-home care. HSC Health’s interprofessional teams work collaboratively to achieve an optimized treatment plan tailored to the individual patient. Physicians, nurse practitioners, physician assistants, physical therapists, pharmacists, social workers, psychologists, specialized technicians, and nurses work together while intentionally integrating health care students, residents, and fellows to deliver care to our community.

Position Overview

UNT Heath Student Health Priority Care is seeking to hire a Clinical Operations Specialist to join their team at The University of North Texas Health Science Center. The Clinical Operations Specialist will perform administrative, clerical, and clinical duties under the direction of a physician or clinical manager/supervisor. Administrative duties may include check-in/check-out, insurance verification, referrals, scheduling appointments, maintaining medical records, follow up and coordination of services, both internal and external. Clinical duties may include assisting with clinic flow, patient navigation, assisting with maintaining compliance of clinical setting, assisting team members in patient intake, and patient education as directed by the physician.

Minimum Qualifications

Completion of an accredited Medical Assistant program and five (5) years of demonstrated clinical office experience to include clinical scheduling for multi-specialty group practice and related back-office experience.

Knowledge, Skills and Abilities

• Ability to review and assess specialty referrals, facilitate clinical orders, and coordinate clinical scheduling of appointments and procedures and other related clinical operations support tasks.
• Must be computer literate and technologically competent to communicate in written and electronic media at all levels within a health care organization.
• Knowledge and demonstrated capability of using clinical scheduling software, electronic medical record systems, and Microsoft Office software applications.
• Successfully pass and maintain necessary security clearance.
• Excellent written, verbal and interpersonal communication skills and ability to prioritize and multitask in an effective and efficient manner.

Preferred Qualifications

Prior medical office front and back experience preferred. Nextgen experience

Required License/Registration/Certifications

CPR and Medical Assistant Certification required, NRCMA preferred. Completion of an accredited Medical Assistant program required and other relevant work experience.

Job Duties

• Actively participate in clinical operations to identify opportunities for improvements within clinical workflows and patient care delivery processes under direction from the Clinic supervisor/manager 
• Review and complete administrative tasks including faxes, paperwork, scheduling of appointments, in addition addressing patient concerns as directed by clinic supervisor/manager.
• Prepare, review, and coordinate care for quality care data.
• Provide second level counseling to Medical Assistants and first level counseling for Lead MA, and Medical Office Technician for best practices in coordination with clinic supervisor/manager.
• Manage staffing schedule in coordination with clinic supervisor/manager and/or nursing team.
• Oversee and maintain adequate medical and office supplies as directed by clinic supervisor/manager.
• Answer telephones and direct calls to appropriate staff. Schedule and confirm patient appointments, procedures or medical consultations.
• Greet visitors, ascertain the purpose of visit and direct them to appropriate staff. Complete patient appointment check in and check out.
• Maintain patient schedule prep and ensure it is completed within the directed timeframe .
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

Physical Requirements

• Repeating motions that may include the wrists, hands and/or fingers.
• Sedentary work that primarily involves sitting/standing.
• Moving about to accomplish tasks or moving from one worksite to another.
• Moving self in various positions to perform tasks in tight and confined spaces.
• Communicating with others to exchange information.
• Lifting and Moving objects up to 20 pound

Environmental Hazards

• Exposure to fumes or airborne particles.

Work Schedule

Mon & Thurs 7:00am-4:00pm, Tues, Wed, Fri 8:00am-5:00pm

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.